sonos mobile app doesn't show spotify

4 replies
158 views
Translate All

Hi, for some reason can’t see Spotify service from the Sonos mobile app.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

AirgetlamAnswer

Not that I’m aware of. While I don’t understand why, I’m told sometimes it takes up to 24 hours to propagate, if you’ve made a change there.

You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

Airgetlam

Is your country set properly on your account at www.sonos.com? Does Spotify serve your country via Sonos?

Translate

Bruce

S

suregAuthor

Contributor II

yeah, i am in Canada and Profile Address is set to Canada. Is there any other location setting?

Translate

AirgetlamAnswer

Not that I’m aware of. While I don’t understand why, I’m told sometimes it takes up to 24 hours to propagate, if you’ve made a change there.

You may want to submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Translate

Bruce

S

suregAuthor

Contributor II

thanks, you were right it took 24h hours for changes to come.

Translate

Sign up

Login to the community