Sonos MacOS desktop app broken

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Hello all.

The Sonos MacOS desktop app is broken. It connects to the system but then goes into a loop of re-connecting and not finding the system. I re-installed it and all.

Any idea on how to fix this?

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R

Rhonny

Prodigy III

On the Mac menu bar, are you able to get to Sonos / Check for Updates? I needed to update it this pm.

Failing that, I presume you have rebooted your Mac since re-installing?

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hilmar1972Author

Avid Contributor I

Yes, says No update required. Then says it needs to register some products and says No update required again and loops like that. I have re-installed, rebooted and all.

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R

Rhonny

Prodigy III

Does it loop when you click Register Your Products (admittedly you shouldn’t have to register them again)?

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hilmar1972Author

Avid Contributor I

Yes. It just says No update required and goes back to the update page. The iOS app and Web controller work fine. Must be a Desktop version bug?

It sometimes shows the control center. But after a few seconds shows this again.

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hilmar1972Author

Avid Contributor I

Found a solution (I hope). Got a new router that combines 2.4 and 5G and the system was probably confused. Seems to work now after I splitted the channels on the router.

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