Sonos Library sorting albums by Artists instead of track number

Just a quick update:  this issue has nothing to do with updating software, or generic system updates.  I already had my software and system updated, metadata on files cleaned, and all other obvious settings arranged correctly.

After wading through an AI bot, and then a low level tech support, I was able to escalate to someone competent, who took my documentation on the problem and is supposed to get back to me sometime this week.

Hopefully there will be a real resolution that I can post here, and if it is an application wide problem Sonos will push an actual solution.

Thank you George215. I have been suffering from (most likely) the same problem ever since Sonos 2 was released (that was what, five or six years ago?). The problem seems to exist when there are multiple different artists in a single album. The symptom is that the album tracks are no longer in order exclusively by track number (ID tag Track); rather, tracks are shown and played first by groups of a given artist (in alphabetical order) so that only within each group of tracks of a common artist do they play by track number. In order to get Hamilton to appear and play in order, I needed to edit the metadata so that all tracks have the same artist, which then messes up the search/sort by artist. 

If you are seeing something different, please let me know so I can have fun wading through the AI bot and low-level tech support and report this as a different issue. 

I hope that Sonos can really fix this after five years! 

Sorry, Corry P, this issue may have been resolved but it was never fixed. Nope. I have gone through all of the updates over the last 5+ years. Still broken. 

The positive aspect of this experience was that I was able to escalate to the engineering team, document my problem, and get a few emails in return.  The negative aspect is that they never were able to solve the problem, and just ghosted me.

I used this experience as motivation to get myself as detached from the Sonos ecosystem as possible.  Here’s what I did:

1. Bought a Raspberry Pi 5 and installed Lyrion Music Server
2. Used the UPnP/DLNA plugin to add my Sonos speakers as Players.
3. Connected my services (I use Tidal; Spotify is available, as well as other internet radio stations and of course podcast feeds.)
4. Deleted the Sonos apps so that my local collection isn’t being pointlessly stored in the cloud. I haven’t gotten around to isolating my Sonos speakers entirely from the wider internet, but that’s on the to-do list.

And I’m all set.  The tremendously difficult problem of sorting audio files by their metadata is now solved.

If for some reason you are hesitant to use services, maybe because like me you have a large and familiar collection of music, you can use Tailscale and and play your local collection from your phone with no trouble.

I originally bought into Sonos (over a decade ago if I recall correctly) because at the time any DIY solution was not worth the tradeoff in time invested, and I’m happy to pay for a finished product like Sonos if it just works out of the box like it should.  But now it is relatively easy to set up an alternative, and I would never even have noticed that fact if Sonos hadn’t manage to obliterate the good will of a generally lazy and local customer like myself. Now I will never give Sonos another dime.

Good luck!

  I’m up to date with S2 & firmware.  The screenshots are Sonos Album view of a compilation and that same album in Album view in Lumin Music.  As you can see in both cases the tracks are in order.  Artist tag is the performer.  Album Artist tag is Various.

George215, now I really owe you one. I’m just might order a Raspberry Pi now. I can’t thank you enough for sharing that solution. Nice to know I can salvage the $$$ I’ve invested in Sonos products and listen to my classical, musical, compilation, and soundtracks albums once again as they were intended. 

MoPac, thank you for posting that. I again updated my firmware and checked for app updates just before doing my most recent test. Unfortunately, I don’t have the same experience as you. As you can see, I also have Album Artist as Various and Artist as the individual. Tracks are ordered alphabetically by Artist instead of by track number. Any suggestions (aside from buying an iPhone 🙂) are always appreciated. 

That is weird.  I have no idea why it sorts that way.  Years ago before I even had any Sonos there was an app that did sort tracks alphabetically.  It was so long ago I don’t remember which control point app it was and which renderer I was playing to.  I’ll look at my notes tomorrow.  Not that looking there will shed any light on your issue.

 As I remember only a few albums had that issue.

 Do your tags include the track number?  Sorry if this is a stupid question.  Strange coincidence…your artists are sorted alphabetically, but so are you track names.  So which is it?

 I do see that your artist is showing under the track name where in my screenshot the Album Artist ( Various ) is showing under the track name.  I see your issue now.

If getting a Pi get two good quality and fast micro SD cards, one to run the OS on and one that you will clone the running one onto for backup. They don't fail often but a 30 second SD swap beats a full reinstall session.

I include the track number as the first couple characters in the file names. In the SONOS controller Music Library setup I “Sort Folders” by File Name.