Contributor II

Answered

Sonos keeps dropping my music library and/or can't find music library

16 replies
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I recently got a new Mac and it’s running Catalina OS (10.15.6). I migrated all of my files over to the new mac and, at first, I was able to add my music library to Sonos but then all of a sudden my music stopped and the library had disappeared. I tried to add the library again and I chose the “My Music folder” icon under “Music Library Settings” and I got the error “Sonos was unable to add the music folder. The computer “blah-blah” cannot be found.” So then I went back and picked the “another folder connected to my computer” icon and I chose the main music folder in User. Sonos will act like it’s working and will even say that my music is being added and it will show that it is indexing the library but then it just goes away….disappears….poof. So then I go back and try to add that folder again and it will say it can’t be found. omg….sooooo frustrating.

Please please please help. I have a hunch it’s this new OS -- it no longer supports 32-bit applications. If that is the case please let me know if you are updating the Sonos app. The Sonos app on my computer and my phone are both up to date. My Mac name is the same as my old computer and I think the folder name where my music is located has stayed the same.

I have 6- Play 1’s.

Thanks in advance for your help!

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zilnagromAnswer

Contributor II

Hi, Annazel,

Thanks for the speedy reply. I actually fixed the problem last night and would like to share the fix should other users have the same problem.

When I set up my new computer I migrated my files from an older Mac so my music was still in my iTunes folder. I think that might have confused the OS since the app is no longer “iTunes” and is simply “Music”. So I did a little research and changed where my music files are stored. It transferred all of my music files to my “Music” folder. Once it did that it asked if I would like to match the previous configuration that I had (ie: organize the songs and artists with the albums, etc) so I chose “yes” and, voila -- everything is just like I had it but in a different location. Then I went to add my music library to my Sonos and I chose the “My Music” icon and it updated/indexed my Music Library and all is good. Please note: I had to delete the Sonos app from my iPhone and re-install it and “connect to an existing system” before my phone app would recognize the new location. So I am up and running and it’s all good.

Like I said, maybe this will help others who are having the same issue. Here’s the link that explains it:

https://support.apple.com/guide/music/change-where-music-files-are-stored-mus69248042d/mac

Thanks again for your help. I hope this info will help you should you come across the same issue with someone else.

Liz

Show previous replies

Annazel S

Retired Sonos Staff

Hi @delray.

Many thanks for your response and for the update, my sincerest apologies for the delay in our response time.

That was awesome, I’m glad to hear that the issue was already resolved and you did great because you were able to figure that out.

You are absolutely right, if the music library source (computer or NAS drive) is powered off or asleep, Sonos will not be able to reach the files in your music library.

If your music is being interrupted because your computer is falling asleep, you can adjust its sleep settings in Control Panel > Power Options (Windows) or System Preferences > Energy Saver (macOS).

You may also refer to this support article in the future, for some common steps you can take if you will encounter error when using a music library.

If you have any other questions or run into any issues, please do not hesitate to reach out, we are here to help.

You are always welcome here in the community.

Cheers!

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J

John B

@delray . To help with understanding why the internet radio can play on, you have to distinguish between the Sonos app as a controller (whether it is on a mobile device or computer) and the music source. The app is just a controller, it sends a message to your speaker saying ‘fetch the music from X’. Once the music is playing, it will carry on playing until it is told to stop, or the source of music becomes unavailable.

When your computer goes to sleep, the source of the music stored on it becomes unavailable. But the internet radio is still available, coming straight through your router to the speaker, with your computer not involved.

I hope that helps.

D

delray

Contributor II

Hi Annazel and John B,

Apologies, I have not checked back here for some while and had not seen your replies.

Thanks for taking the time to read a nd reply it’s much appreciated and I have a fuller understanding of how the Sonos App works with my computer and with the internet. Basic to you guys I know, but not to me!!

Everything is now perfect, so all is well.

Cheers all and best regards,

Del

Raydec

Lyricist I

Wanted to share my NAS MUSIC LIBRARY experience in the hope that others with similar issue might benefit.
I too was having a problem adding my NAS attached music library to SONOS. I could occasionally get the library to attach and play, but it would not stay attached for long. It was very unstable. It was very frustrating.
Finally with the help of a very knowledgeable SONOS Supervisor, we figured it out. My network consisted of a Comcast modem/router and a separate Netgear router. My Windows computer was Ethernet attached to my Netgear router. My SONOS devices were wirelessly connected to my Netgear router as well. My WD NAS was Ethernet connected to my Comcast modem/router.
When my SONOS App tried to find my NAS, it most often couldn’t because SONOS was on a different network. Occasionally it would find it, but the connection was very unstable and would drop within minutes.
My problem was solved by switching my NAS to the Netgear router. Once SONOS and the NAS were on the same network, SONOS was able to find my music library and attach in a stable and lasting way.
Hope this helps others with similar issues.

Annazel S

Retired Sonos Staff

Hi @delray.

Thanks for your response and update.

It’s so nice to hear that all is well now, I appreciate your time and patience in working through this.

If you may have questions or run into any issues, please do not hesitate to reach out, we are always here to help.

Cheers!

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Annazel S

Retired Sonos Staff

Hi @Raydec.

We highly appreciate your time and effort in sharing this with us.

I’m glad to hear that it is stable and I’m looking forward to the continuous smooth sailing of your system.

It can definitely help those community members that might encounter the same issue.

If you may have questions or run into any issues, please do not hesitate to reach out, we are always here to help.

Cheers!

Help others find useful content by clicking the like button and selecting the best answer to your question

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