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yellowkid49
Contributor I
Jun 20, 2025 3:38 PM UTC

Sonos is the worst product I have ever owned

I have owned my Sonos for a number of years, when it works, it is fine, but I have spent, literally, hours and hours trying to figure out why it doesn’t want to play my music collection. I’ll finally get it to play, it’s great for a period, then it starts all over again. I’m about ready to just junk it, and consider it a lesson learned.

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5 replies

Rhonny
Prodigy III
Jun 20, 2025 3:39 PM UTC

We can’t help you without any information. If you want any help?

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    nik9669a
    Senior Virtuoso
    Jun 20, 2025 4:07 PM UTC

    I have owned my Sonos for a number of years, when it works, it is fine, but I have spent, literally, hours and hours trying to figure out why it doesn’t want to play my music collection. I’ll finally get it to play, it’s great for a period, then it starts all over again. I’m about ready to just junk it, and consider it a lesson learned.

    Since the May 2024 release there have, I believe, been some music library issues, but the latest app releases seem to have resolved many of them. Is your system up-to-date?

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      Maddyindc
      Trending Lyricist III
      Jun 23, 2025 1:49 PM UTC

      Not nearly as bad, but I frequently have to restart the app to get it to work, and also frequently if I have speakers grouped, I need to ungroup, shut down the app and restart and then read the speakers to the group.  All aggravating but at least it still works.

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      Airgetlam
      Airgetlam
      Jun 23, 2025 4:16 PM UTC

      That certainly seems like an indication that there is something going on that shouldn’t be. Have you called Sonos Support directly to discuss it?

      When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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      Bruce
      Maddyindc
      Trending Lyricist III
      Jun 23, 2025 5:37 PM UTC

      I called once.  By the time I got through to someone that seemed that that they could help, I had already spent a little over 15 minutes on the call.  I realized that at the time I didn’t have another 30-45 minutes to continue trouble shooting and just haven’t gotten around to trying again. I can live with, just means I won’t be buying more SONOS and give conditional recommendations on purchase.

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