Sonos is not accessing my stored music files properly.

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A Sonos problem has cropped up today that I need your assistance with.

My music files are stored on a Synology NAS and at present Sonos (as operated from both my Imac and my Iphone) has lost some of its contact with the NAS. I can play NAS-contained files that are already in one of my playlists (by accessing the playlist and adding to the queue), but I can't scroll through my whole Music Library collection -- if I try to do this (Music Library -> click on Artists, Genres, Albums, etc.) , I get "No selections are available".

Also, in displaying a listing for a file (via the above-mentioned playlist method) instead of displaying the stored metadata title of the file, it displays the filename-plus-extension.

Any assistance with these problems will be much appreciated!
-- Alan Rosenthal (Sonos user since 2005)

Answer

Do you specify the library path using a name (//music/) or an IP (//123.123.1.123/music)?

If the former it may be worth changing to the IP path naming option. I saw this issue a while back and turned out, for some reason and after 10 years, Sonos had lost the path when using a name. Existing playlists were fine, library access otherwise wasn't (your issue exactly).

Support advised changing to IP and all was, and has been since, fine. If doing this however I would also fix the IP on your router as should it change the library will become absent again…

(As an aside if Sonos displays the file name of a track rather than metadata derived information then, in my experience, it generally indicates that it can not see the referenced file.)

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kdowling

The last Synology update here (DSM 7.4.1-90080) didn’t disable SMBv1. SMB Service, last updated 8/23/26, v4.15.13-4251 didn’t either.

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