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Kwiss
Kwiss
Contributor I
May 8, 2025
Answered

Sonos iOS App - Recently Played - Unable to load content

  • May 8, 2025
  • 4 replies
  • 324 views

I just updated the Sonos app to version 80.20.34-release+20250430.2fc36c558 on my iPhone 11 Pro running iOS 18.4.1

The app seems to load faster but the Recently Played section at the top of the Home screen shows “Unable to load content.”

Quitting out of the app and relaunching does not fix.  Playing something new to see if it would trigger an update to that section also doesn’t fix.

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Best answer by Kwiss

I unplugged my old Sonos Play:1 and plugged it back in again and now the Recently Played section is working.  Coincidence?  Who knows.

4 replies

Airgetlam
Airgetlam
May 8, 2025

Odd. I’m looking at the same area, using the same client, using an iPhone 16 and an older iPad Air, and not having any difficulty. Unfortunately, I don’t have an iPhone 11 to look at.

Have you submitted a system diagnostic within 10 minutes of experiencing this problem, and called Sonos Support to discuss it? Don’t post the resulting diagnostic number here, they get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce
Kwiss
KwissAuthorAnswer
Contributor I
May 8, 2025

I unplugged my old Sonos Play:1 and plugged it back in again and now the Recently Played section is working.  Coincidence?  Who knows.

Airgetlam
Airgetlam
May 8, 2025

Unfortunately, not me, but I’m glad it’s working. Normally, a Sonos product reboots when a new firmware is released, as it was today. Why it took two reboots for yours to function properly makes no sense to me…but electronics, and firmware….

Bruce
bockersjv
bockersjv
Local Superstar
May 9, 2025

I have found that a “feature” of the new App since it’s imposed launch last year is that some feature/functions are missing until ALL your speakers have accepted an update.  And odd example was Trueplay would not work on my Arc until one of my Moves had updated!

So far this update seems to improve speed, not seen any other changes though.  Looks to be mainly a stability release.

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