SONOS has the worst software team ever
It should be a very simple product - it just streams audio over WiFi. Yet after many years the initially very buggy software seems to get worse and worse.
Every time I change WiFi setup I go through a massive world of pain trying to set up the speakers. This time I simply can’t set them up. Lots of factory resets, lost of trying to upload latest software (9 times out of 10 doesn’t work and gives random error codes, despite following instructions), trying to join the WiFi (again lots of random error messages). The after 3 hours in a cycle of despair, I get one speak to work. The other takes another two hours of going around in circles. That one works - but the other is now no longer working. I go around the cycle again. Now nothing works, despite following all instructions carefully.
Anyway, key conclusion is that this is a company which has incredibly poor software management. The overall design must be incredibly poorly thought through and error prone. There can be zero testing. Why else would so many people be posting so many problems. This is probably the worst user experience of any product I have ever encountered.