Sonos has become so terrible

Man, these connectivity issues are the WORST! It should be a simple process to reconnect your speakers to your wi-fi system. This is the WORST process I’ve ever been through and I’m always having to reconnect them and begin the process all over again by resetting this POC! All of my other devices keep their connections! Ugh! I DEFINITELY won’t be buying any other SoNOs products.

At some point, you’re going to need to either fix your network issues locally, or stay away from devices that have a constant chatter between all devices on the network. 

Sonos isn’t a saint, they make occasional errors in software just like any other company, but they certainly aren’t as bad as you’re trying to paint them. There are quite a few users, some of who post here on a regular basis, who have no significant issues with either their network, or with Sonos that resides on their network. 

Ignore all the smartarse replies exonerating Sonos. EVERYDAY my Sonos plays up. It says I'm not connected to the internet, it says I'm not on the same network, it disconnects during songs, it is so slow, it cannot find artists or music, it completely freezes, it just works like crap! I've tried everything to cure these problems but to no avail. I don't use the VPN as this completely makes the app unresponsive. I'm guessing (maybe, just maybe) Sonos is making life crap for people with 'older' products? Such a shame and I'm thinking of moving on. What a stress just to listen to some music.

There’s no conspiracy at work; plenty of people run ‘older’ products with no problems, so let’s toss that idea and get some info.  Are these issues more prominent after an update?  How about after a power failure or something which makes the router reboot?  Are you running a mesh based router or have any access points other than the main router?

Hmm. “I don't use the VPN as this completely makes the app unresponsive.” This does shed some light on how some people look at things…….

Gosh106rallye, that was pretty cryptic. I really don't understand what you are saying. If you are trying to help, well you didn't, which is a shame. I've never been able to use my VPN whilst using the Sonos, what's wrong with saying that?

In response to jgatie. I do have internet extensions and the Sonos is on one of them. Should this be a problem? I could easily set the Sonos to the main router, would this cure the problem? In relation to the conspiracy you felt I was alluding to, I did say "maybe, just maybe" so don't stereotype me thankyou. Also it has nothing to do with power cuts or things rebooting. I've rebooted, the Sonos unit multiple times, reinstalled the app multiple times, reset everything multiple times, and still the app grinds to a halt. For instance, I'm listening to music on the Sonos and pick another track, yet the app comes back with 'unable to connect' messages, even though I'm listening to music on it! Then, because I've chosen different music to listen to, the whole app just freezes and I have to go through a palava of trying to reset the whole app again. It really is a drain on the music listening experience.

I'm not the only one currently having poor experiences with their Sonos but heyho.

If you can get Sonos to connect to the main router, either by changing the SSID or wiring a non-portable, non-Era speaker to the main router via Ethernet, that should fix the problem.   Often a WiFi extender uses a different subnet, and Sonos needs to all be on the same subnet. 

Thanks for that. I'll try your suggestion tomorrow and get back with any feedback 👍

Kinda buried but Sonos is picky about hardware.

https://support.sonos.com/en-us/article/sonos-system-requirements

Unsupported network setups and devices
Wireless internet connections such as satellite, mobile hotspots, or LTE routers
Guest networks or networks that use a portal login page
Networks using wireless range extenders *2
Ethernet over Power (EOP) devices
WPA/WPA2 Enterprise

*2 If you need to extend your home WiFi to use Sonos in a wireless setup, we recommend using a WiFi mesh router to do so.

Thanks jgatie and Stanley_4, I reconnected the Sonos to the main router and things have become much more responsive and stable. I'll also have to investigate these mesh wifi extenders 👍