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Contributor I
July 17, 2024

Sonos forcing update

  • July 17, 2024
  • 20 replies
  • 2023 views

Just tried to use my system through voice and nothing would work. So, I opened the app (last Android version of the old app) and it won't allow me to do anything until I upgrade to their new app.

I guess that means they've fixed everything, riiiight?!?! 🙄

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20 replies

UKMedia
July 17, 2024

Just tried to use my system through voice and nothing would work. So, I opened the app (last Android version of the old app) and it won't allow me to do anything until I upgrade to their new app.

I guess that means they've fixed everything, riiiight?!?! 🙄

That’s a very difficult question to answer, IMHO…  I don’t use a local music library nor alarms and as such I haven’t experienced any issues with the new app.  Others are reporting major issues across multiple areas of functionality.  I haven’t been able to either replicate the majority of these issues nor identify any form of specific environment triggers for the issues others are reporting.

Remember: Sometimes Red Wine helps :)
SkirgeAuthor
Contributor I
July 17, 2024

That's a fair response. I've only been very loosely following the complaints and subsequent fixes/restorations of functionality. For me, I do use a local library, but not exclusively. Beyond that, I just need voice control and widgets. Is volume control working again?  Last I read, widgets we're also still nonexistent. I guess I don't have a choice at this point, as Sonos has, literally, broken my entire setup if I don't upgrade now.

EDIT: Went ahead and followed the demands of our Speaker Overlords and updated the app. Yep...still no widgets. Volume control is weird, but workable. We’ll see what else I have to complain about in a day or so. 🤷

Senior Virtuoso
July 17, 2024

Sonos have confirmed in another thread that they don’t force updates on us. 
 

But, a system must be in sync for compatibility so if you don’t have auto update turned off for all controllers and devices, if one updates the rest must follow. Some folk are seeing this and calling it a “forced update”. 

Lyricist I
July 18, 2024

 

Bumper
July 18, 2024

@zzc2758 They aren’t forcing you to update right? Or are they?

Lyricist II
July 19, 2024

 

I only have two speakers, they are paired and have not had any updates, or shouldn't have since i didn't do it 

There's no reason the app should not still be working except bs on the part of Sonos. 

Checking now, but if there's not already a class action started I'll be talking to one of the partners at the firm i work for about option for breach of trust. The new version won't even see my system 

 

 

Prodigy I
July 19, 2024

You need to turn off automatic updates of your speakers.

Lyricist III
July 19, 2024

You need to turn off automatic updates of your speakers.

Automatic updates turned OFF in app and Googleplay Store.

 

Was out all day yesterday so today and didn’t use the Sonos, so the timeline fits with Skirge’s initial post 

 

I also cannot get past an update is required. All speakers have ‘spanners’. All music selections greyed out. Clicking a’ spannered’ speaker just takes you to another page of Sonos app needs updating. 

 

So thought I’d give it a whirl and update, whats the worse that can happen?……

Well, initially, playlists, favourites etc all appeared. Still cannot search in music library, (which is an absolute deal breaker) but hey, playlists already created are there.

 

Oh, hang on…less than 2 minutes later…. everything is greyed out again, no favourites, no playlists, no search of radio stations I never want to listen to anyway, no nothing.

 

Absolutely appalling.

 

Fortunately had put BBC Radio 2 on while exploring the new app, and as long as we never want to listen to anything else and never turn it off then the system is working fine and the investment for 5 speakers, playbar and woofer were well worth it! (do i detect a bit of sarcasm?!)

 

Prodigy I
July 19, 2024

You need to turn off automatic updates of your speakers.

Automatic updates turned OFF in app and Googleplay Store.

You missed something. Sonos does not force updates if you have automatic updates turned off.

Lyricist I
July 19, 2024

You need to turn off automatic updates of your speakers.

Automatic updates turned OFF in app and Googleplay Store.

You missed something. Sonos does not force updates if you have automatic updates turned off.

You're missing the point. Technically, there is no forced update and could choose not to update. But the old version now doesn't work, other than to tell you to update. So if you want to use your system, the only way is to update. In that sense, it is forced.