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somerby
Contributor I
July 5, 2024
Question

Sonos for Mac post 2024 system updates

  • July 5, 2024
  • 14 replies
  • 327 views

My system worked fine through the phone app and the Mac app until recently.  I was already struggling to get everything working everywhere even before the recent phone app updates due to changing from a BT broadband router to Sky.  I have tried many variations and my best so far is almost good enough.  I have tried full wi-fi but ultimately Sonosnet gives the best result.  The only place the phone app won’t work is in the room where my computer and router are.  This wouldn’t be a problem if the app for Mac still worked but it won’t connect.  

My question is,  does the Mac app for Sonos work with the current system?  If not is it planned to update it?  By the way I can connect and fully operate the system on the web via Safari but it was more convenient in a separate app.

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14 replies

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somerbyAuthor
Contributor I
July 25, 2024

Hi Corry

Sorry, as I am not conversant with the terminology I think I mean mesh and not extenders.  They are wi-fi supplied by Sky when I first had problems.  Previously I had experimented with switching them off and then removing them as they were making no difference.  I put them back because when I turned the Sky Q box off I would have only the router ( no Sky miniboxes) to reach the other side of the house.  After trying to fix Alexa on all wifi failed I did re-connect my Beam to ethernet.  I don’t think that made the difference though, it was the factory reset that cleared the “Alexa already added” allowing it to be reconnected.  I thought I had seen a remove Alexa option in the App before but I couldn’t find it.

Anyway, today it is still working.

To recap, after a speaker update or reboot, a router reboot, or power cut I should turn the Sky Q and miniboxes off and on?

 

Thank you for your support.

Corry P
Corry P
Sonos Staff
July 26, 2024

Hi @somerby 

No worries - I wouldn’t expect anyone to really know the difference if not closely involved with networking.

Anyway, today it is still working.

Fantastic! That is the important part!

To recap, after a speaker update or reboot, a router reboot, or power cut I should turn the Sky Q and miniboxes off and on?

Yes. Or, if you unplug devices during a power cut (not a bad idea - when power comes back, it can spike quite high), turn those on last.

Also, if you see any rooms go missing, it’s the first troubleshooting step I’d try with your particular setup.

Thank you for your support.

You are most welcome!

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
somerbyAuthor
Contributor I
September 22, 2024

Hi Corry

I would like to give you an update on this thread.

I have made a major break through.  After reading another thread concerning problems with Sky Q the expert answering the author mentioned that where the Sky Q box was connected via a network switch that it would need to be a Gigabit switch.  I replaced my network switch with a £10 Gigabit one from Amazon and now my Sonos controller on the Mac works and my system is more stable overall.

Corry P
Corry P
Sonos Staff
September 23, 2024

Hi @somerby 

Good to hear things have improved - thanks for updating the thread!

So the Sky Q boxes are now using ethernet for their backhaul?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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