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John D.
Contributor I
June 4, 2024

sonos dropping network connection

  • June 4, 2024
  • 1 reply
  • 57 views

Since the upgrade to Sonos 2 for Android, and regularly during the course of the day, the app drops the connection to my router and I have to reboot the router to regain the connection and be able to use the app. I have been a Sonos customer for 10 years and have 5 sonos speakers and a base unit in my home. Most are used frequently throughout today. The router I have is a Google mesh system and I did not have this problem prior to the upgrade to Sonos 2 for Android.  Unfortunately, I've been unable to get through to Sonos telephone support to diagnose this problem. Any helpful suggestions would be much appreciated.

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1 reply

trentinkits
Lyricist I
June 12, 2024

Exact same issue.  Even worse it connects (randomly and after leaving screen open a long time) and I start a station playing and then it will disconnect and can’t change station, volume or turn off.  Seems completely random.  And Sonos has been no help.  They have rendered the system unusable.  Seriously time to consider an alternative to Sonos.  I see no response to this issue.  Please advise if you find a solution. 

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