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Neilspin
Contributor I
January 3, 2025

Sonos denied access to music files

  • January 3, 2025
  • 15 replies
  • 1279 views

I've read all the posts on this forum, tried everything suggested time and time again and now completely frustrated with it.

Actually everything was working fine until I was forced to change ip supplier from Virgin to talk talk, and coincidentally update W11 to version 24 H2. Now it's all screwed. 

I managed to update the mobile app to the new network ip, which seems to behave fine on sonos radio, but neither the mobile or lappy now on V24H2 will pick up the shared music folder.

On the lappy, Mcafee permissions are set to accept sonos incoming approach from the loaded app, files are shared, and typed in SonosLibrary under permissions advanced tab but to no avail. I even turned fire walls off. 

What is wrong? 

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15 replies

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NeilspinAuthor
Contributor I
January 10, 2025

Ah, OK, I'll give it another shot and leave it chunterring in the background for say a day and let's see.

    Corry P
    Corry P
    Sonos Staff
    January 10, 2025

    Hi ​@Neilspin 

    Sorry - I should have expanded on that. It should not take more than about one hour, roughly.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      NeilspinAuthor
      Contributor I
      January 12, 2025

      Hi Corry, an update on files shared - or not in this case, many hours have passed, I have tried updating the music library a few times which Sonos has detected showing as: //laptop-name/music/ found in ‘Folders’ under the ‘Music Library’ tab, but neither the laptop or mobile phone can see mp3’s stored in that file. They are clearly there because I can play them through Windows Media Player, VLC and the lappy Bose speakers. But stubbornly, Sonos just thinks there are no selections. It is curious because updating the music library now seems to accept the request. Or put another way, no fault codes come up. 

      The Jag is awesome by the way. 

      Corry P
      Corry P
      Sonos Staff
      January 13, 2025

      Hi ​@Neilspin 

      No errors is a good sign, but no music is obviously still a problem.

      Could you please submit a support diagnostic and report back here when you have done so? Thanks. Please don’t share the number you are given, however - just let me know when it’s done and I’ll find it.

      Please follow this instruction, and I’ll be able to see what the speakers are saying about the situation - as things currently stand, I can only guess as to what the issue is. Thanks.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      NeilspinAuthor
      Contributor I
      January 13, 2025

      Will do. 

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