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andy.eakin
Contributor II
Nov 16, 2022 6:56 PM UTC
Answered

Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

On MacOS 13.1, running on an M1 MacBook Pro.

Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.

Very frustrating!

Any ideas how to stop this happening?

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    ewolkoffAnswer
    Enthusiast II
    Jul 7, 2023 4:02 AM UTC

    The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

     

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    mcksimpson
    Lyricist I
    Aug 16, 2023 7:42 PM UTC

    This error is still happening as of August 16th, 2023. C’mon Sonos… your dev team sucks frankly. The Mac app has always been janky and updates flakey. This is an enormous hassle.

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      parkej60
      Contributor I
      Aug 25, 2023 12:05 PM UTC

      I’ve been dealing with this for a year. This finally resolved my problem.

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      Matt_96
      Lyricist II
      Aug 25, 2023 7:28 PM UTC

      MacOS sonos app is complete garbage. Failing to update itself is expected behavior​​​. Super frustrating for what is supposed to be a mature product.

      The interface is complete trash too but it’s been unchanged for years so I assume we all got used to it? 

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      jvbolduc
      Lyricist II
      Aug 28, 2023 1:09 PM UTC

      WOW, this week update WORKED after selecting the required items in App Management!! Sonos should actively indicate that in their required update notification, to avoid unnecessary anger among us =)

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      bozman
      Lyricist I
      Sep 1, 2023 5:02 PM UTC

      Fantastic, why isn’t this the number 1 solutions that is given for everyone!

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      bk2001
      Contributor I
      Nov 17, 2023 8:09 AM UTC

      The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

       

      please update the resolution on top of this post with the following quote, it’s the correct fix. The original answer listed is outdated and a subpar solution.

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      tommybeatz
      Lyricist I
      Nov 18, 2023 5:22 PM UTC

      If Sonos installer is not showing for you, its buried within the Sonos app. Follow these steps to add it to App Management:

       

      1. Browse your Applications folder, right-click Sonos then choose Show Package Contents
      2. Browse Contents > Resources and you’ll find the Sonos Installer app
      3. Drag the Sonos Installer app into App Management and enable the toggle
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        landofiz
        Lyricist I
        Nov 18, 2023 10:25 PM UTC

        Today, 11/18/23, I received this error message and was able to update to Sonos 15.10 by:

        • quit sonos
        • dragging the DMG file that Sonos was attempting to use for this installation out of the trash and opening it.
        • dragging the sonos.app icon in the DMG file to the Applications shortcut in the same DMG file

         

         

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        gasonmark
        Contributor II
        Nov 27, 2023 4:03 AM UTC

        I found many suggestions. This one fixed it for me.

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          cokkinos
          Lyricist III
          Dec 18, 2023 10:42 AM UTC

          The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

           

          Worked for me - Thank you!

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