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andy.eakin
Contributor II
November 16, 2022
Answered

Sonos Controller Update Failed. An Unexpected Error Occurred. Please Try Again

  • November 16, 2022
  • 53 replies
  • 26702 views

On MacOS 13.1, running on an M1 MacBook Pro.

Consistent error message when trying to update the MacOS Sonos app (on prompt in app). Only solution is to uninstall and reinstall.

Very frustrating!

Any ideas how to stop this happening?

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    Best answer by ewolkoff

    The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

     

    53 replies

    Show previous replies
    mcksimpson
    Lyricist I
    August 16, 2023

    This error is still happening as of August 16th, 2023. C’mon Sonos… your dev team sucks frankly. The Mac app has always been janky and updates flakey. This is an enormous hassle.

      parkej60
      Contributor I
      August 25, 2023

      I’ve been dealing with this for a year. This finally resolved my problem.

      Matt_96
      Lyricist II
      August 25, 2023

      MacOS sonos app is complete garbage. Failing to update itself is expected behavior​​​. Super frustrating for what is supposed to be a mature product.

      The interface is complete trash too but it’s been unchanged for years so I assume we all got used to it? 

      jvbolduc
      Lyricist II
      August 28, 2023

      WOW, this week update WORKED after selecting the required items in App Management!! Sonos should actively indicate that in their required update notification, to avoid unnecessary anger among us =)

      bozman
      Lyricist I
      September 1, 2023

      Fantastic, why isn’t this the number 1 solutions that is given for everyone!

      bk2001
      Contributor I
      November 17, 2023

      The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

       

      please update the resolution on top of this post with the following quote, it’s the correct fix. The original answer listed is outdated and a subpar solution.

      tommybeatz
      Lyricist I
      November 18, 2023

      If Sonos installer is not showing for you, its buried within the Sonos app. Follow these steps to add it to App Management:

       

      1. Browse your Applications folder, right-click Sonos then choose Show Package Contents
      2. Browse Contents > Resources and you’ll find the Sonos Installer app
      3. Drag the Sonos Installer app into App Management and enable the toggle
        landofiz
        Lyricist I
        November 18, 2023

        Today, 11/18/23, I received this error message and was able to update to Sonos 15.10 by:

        • quit sonos
        • dragging the DMG file that Sonos was attempting to use for this installation out of the trash and opening it.
        • dragging the sonos.app icon in the DMG file to the Applications shortcut in the same DMG file

         

         

        gasonmark
        Contributor II
        November 27, 2023

        I found many suggestions. This one fixed it for me.

          cokkinos
          Lyricist III
          December 18, 2023

          The true fix is to go to Settings-->Privacy and Security--->App Management--->Turn on Sonos Installer.   Then you won’t have this update issue anymore and the app will update as intended.  

           

          Worked for me - Thank you!

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