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katherineandlee
Contributor I
Jul 6, 2023 4:46 PM UTC
Answered

Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

Please can anyone help. I keep getting a Sonos update failure, after putting in the correct password and having checked the System setting app management for Sonos is on?

 

I really do not want to have to go through the whole uninstall/reinstall unless i have to!

Thanks.

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    Airgetlam
    AirgetlamAnswer
    Jul 6, 2023 9:18 PM UTC

    I think, honestly, it’s easier and quicker, just to delete the folder, then go to Sonos.com, download a fresh version, and install it. I think it now properly sets all the permissions for updates going forward. Just be sure to ’join existing system’ when provided the prompt. 

    Bruce
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    4 replies

    katherineandleeAuthor
    Contributor I
    Jul 6, 2023 4:46 PM UTC

    Sorry it is Ventura 13.4.1 (not 13.2.1)

    Thanks

     

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    Airgetlam
    AirgetlamAnswer
    Jul 6, 2023 9:18 PM UTC

    I think, honestly, it’s easier and quicker, just to delete the folder, then go to Sonos.com, download a fresh version, and install it. I think it now properly sets all the permissions for updates going forward. Just be sure to ’join existing system’ when provided the prompt. 

    Translate
    Bruce
      amitc
      Lyricist III
      Aug 2, 2023 2:14 PM UTC

      From another post and can confirm following worked for me rather than uninstalling/reinstalling:

       

      I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

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        Keith030
        Lyricist I
        Sep 24, 2023 6:59 PM UTC

        From another post and can confirm following worked for me rather than uninstalling/reinstalling:

         

        I had the same issue for some time in MacOs. Yesterday I found that you need to authorize the “Sonos Installer” under System Settings → Privacy & Security → App Management. Once I allowed it I was able to use the auto update from the Sonos app itself.

        This really worked, Thank you well done

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