Sonos controller for Mac failing to update with Mac OS Ventura 13.2.1

Hi Bruce,

Thanks for that last paragraph. I checked my Apps Management and there was the Sonos Installer. It wasn’t there yesterday. I enabled it, we’ll see if the next update to Sonos works or if we still have to delete and reinstall. Either way, at least it works. 

Apple drives me nuts with changing how things work, having to grant permissions to websites, having to find out to make things work that requires going to Apple Community to find the fixes and having to go to forums like this for non-Apple apps to find out how to fix them so they work.

Well, Ken, I literally just checked my wife’s Macbook Air, running the exact same version of MacOS, which I updated at the same time as my own, but her Settings do not show Sonos Installer.  Only Sonos is in the list.  Work that one out!

The only difference between the two Macs was that on the MacBook Air I did not reinstall the Sonos app.  The update seemed to work perfectly straight away.  I assumed that was due to the fact that the Sonos update had already been installed successfully elsewhere in the network, but, frankly, who knows?

Only Apple, I’m afraid. But I think it takes a moment or two for the Sonos Installer ‘app’ to be registered appropriately in the Mac OS…or that’s my working theory, right now ;). If you had a Sonos controller from before Sonos started using that feature (due to, as you say, the vagaries and complexities of Apple’s app requirements), then it likely wouldn’t be there. I think you have to delete the current controller first, then reinstall the controller for that ‘app’ to appear. 

If I’m correct, not well messaged by either Apple or by Sonos, but I think we’ve got it finally nailed down.  If the installer doesn’t show up, delete your current controller, and install fresh. Select ‘join existing system’ when prompted, and then wait a couple of minutes before going to look for the ‘installer’ application to authorize it to run when necessary. 

Sonos Installer is inside Sonos.app: /Applications/Sonos.app/Contents/Resources/Sonos Installer.app - or is there after one failed install attempt.
 

Go to Applications, right click Sonos.app and select Show Package Contents.  Then find Contents/Resources/Sonos Installer.app and add that to App Management.

I hate when I have to delete and install the new software over and over on 4 Mac-devices… I expect from a company like Sonos to have this repaired...

Doing what the post before yours, by @stuta , should resolve that. 

Been frustrated with this for months. Via Chat today I’ve been told that the Sonos in app update option is not supported in Mac OS 13 and 14. Hence it fails and the uninstall / download option is the only option.

It would really help if Sonos made this clear on the Mac OS software download page. It was suggested that I contact Apple to try and get them to resolve the issue.

Very disappointed with Sonos here.

I had the same problem (Mac running Ventura).

This is what worked for me after multiple tries

Went to Privacy and Security settings, then Full Disc Access settings. Made sure “Sonos” had full disc access, but did not see the “Sonos Installer” app listed. I did see “installer” listed which had a terminal icon next to it. I toggled that on and I tried again, but Sonos would still not update, but when I went back to the Full Disc Access settings, the “Sonos Installer” was now listed. I toggled it on, and then tried again with SUCCESS! I don’t know if this is coincidence or not, but it is worth a try.