Sonos Controller - Duplicate Album Titles

If you repeatedly close and re-open the Windows app, it may choose a different AP… so you can use this to change the AP to ‘test’ stuff. There doesn’t appear to be an understood reason for which speaker gets chosen yet. 

I’d seen that screen before, but i'd never really noticed the AP part. Apart from one Amp all my products are connected via ethernet & i’ve used fixed IP addresses for all Sonos products.

Agreed.  FYI:  I copied it to Dropbox *at their request*.

Adding an update to a thread that I started a while back:  Sonos Controller - Duplicate Album Titles | Sonos Community.

I received the following request from Sonos support:  “Roger, Can you check to see if there is an inconsistency between tracks in the albums that currently show up as duplicates?  The tracks should all either have the compilation flag or not have the flag.  Let me know what you find.”

My reply is included below. If you know of any other specific info I should look for, please advise.  Thanks!

=== My response to Sonos support =================

One album, ripped from a CD, erroneously listed multiple times in Sonos Albums list.

Selecting any one of these entries only shows one track: track 10.

Select all tracks in Windows Explorer, then right-click to bring up Properties:

Note: ‘Part of a compilation’ field is null. No ‘multiple values’ for ‘Album’ and ‘Album Artist’.

Same album is only shown once in Folders list:

Track listing when album is selected from Folders list:

This is example of clueless support. This obviously has nothing to do with tags or metadata. This has been shown over and over again. If you rename a folder (a FOLDER!) on the nas and then re-index, a different set of albums will show this anomaly. The albums that showed this problem no longer do, and a DIFFERENT set of albums now do. That would indicate to any competent tech support person or software engineer that metadata is not involved in this problem.

EXACTLY!

I have seen this again and again! Even 'fixed' tags (not actually required as already compliant) for compilation albums - no change what so ever... Desktop app (and Phonos) ✔️ though 🤷🏼‍♂️

I totally agree. I first reported this in October 2025 & here we are no further forward. Sonos broke it & but don’t seem to have a clue how to fix it.

Understood and agreed. You are preaching to the choir. But as long as they are paying attention, I’m going to cooperate, and I am just reporting events here.

But just to magnify your point:  if you remove a folder, rename it, and add it back with the new name, you see the different results as you described. But if you then remove that folder again, rename it back to its original name, and add it back, you still get a totally different set of ‘duplicates’ from those on the original album list.

Maybe this is what you were implying, but I just wanted to clarify.

And I have made these points with them via email, but they seem intent on pursuing their own line of investigation. Perhaps you would have responded differently to them, but I’d like to keep communication with them open and provide whatever they request.

Thank you.

I commend you for sticking with it. I don’t have the patience for it. I’m hoping they will eventually come to an understanding of what is actually happening and fix the problem. I mean, it did work correctly. And then there was a system update and this problem was introduced. But if they keep pursuing this as a tag problem, it may never get fixed. I hope I’m wrong.

One of the albums I highlighted is not a compilation and doesn’t have the compilation flag set. You’d have thought that the fact one speaker can index it and another can’t would lead them down a different path to compilation flag meta-data…