Skip to main content
theresa2865
Trending Lyricist I
January 7, 2023
Answered

sonos connects to another account

Hello   I bought my son his own Sonos. Now mine isn’t working and keeps telling me to log into his account.  How can I separate them please. We are both sharing the same wi-fi

Thank you 

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
John BAnswer
January 8, 2023

@theresa2865 . I think you are confusing accounts and apps and so it is hard to get a clear picture of what has happened. 

My best guess is that your son , by setting up a new system while  your speaker was still active, has wiped out your system. 

I think you will have to factory reset your speaker, power off your son's speaker, reset your app, then set up a new system using your speaker. 

Resetting your speaker would delete your Sonos playlists etc, but I think that ship has already sailed 

 

View in thread

27 replies

Show previous replies
theresa2865Author
Trending Lyricist I
January 9, 2023

Thank you both. I will try this tomorrow and let you know how I get on

Theresa 

theresa2865Author
Trending Lyricist I
January 9, 2023

My Sonos account says no registered devices. I have had my Sonos about 4/5 years but perhaps didn’t register it at the time 

jgatie
jgatie
January 9, 2023

My Sonos account says no registered devices. I have had my Sonos about 4/5 years but perhaps didn’t register it at the time 

 

You registered, but it may have been under another email.  If you wish to move it to a new account, see this link:

https://support.sonos.com/en-us/article/transfer-your-sonos-system-to-a-new-account

 

theresa2865Author
Trending Lyricist I
January 9, 2023

Hi jgatie

i haven’t ever changed my email. I don’t really want to do so either as I like to use SonosTube and this is on the same email 

Many thanks 

Theresa

John B
January 9, 2023

The reason you have no registered devices is because all speakers are now registered to your son's account. Your son has stolen your speaker! This is consistent with what I have said so far.

If your son logs into his Sonos account I think he will find both speakers registered there.

Edit: it looks like you may have confirmed this in an earlier post, although I think you were probably looking at his app, not his account.

    Mr. T
    Mr. T
    January 9, 2023

    @theresa2865 - Does your son have his own mobile device to access the app or does he use your device?

    If you are both sharing a device then it would be easier just to have the speakers under the one account.

    Plus, if you or your son ever wanted to sync music on both speakers it would only be possible if they were in one system.

      theresa2865Author
      Trending Lyricist I
      January 10, 2023

      Thank you all for your help and support. We both reset our systems at different times. As an added bonus I can now use SonosTube on my new phone which it wouldn’t connect to for the last two months 😁😁😁

      I really appreciate you taking your time to assist me 😘

        Terms & ConditionsAccessibility statement