sonos connects to another account

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Hello I bought my son his own Sonos. Now mine isn’t working and keeps telling me to log into his account. How can I separate them please. We are both sharing the same wi-fi

Thank you

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J

John BAnswer

@theresa2865 . I think you are confusing accounts and apps and so it is hard to get a clear picture of what has happened.

My best guess is that your son , by setting up a new system while your speaker was still active, has wiped out your system.

I think you will have to factory reset your speaker, power off your son's speaker, reset your app, then set up a new system using your speaker.

Resetting your speaker would delete your Sonos playlists etc, but I think that ship has already sailed

buzz

Grand Maestro

I assume that your son’s system was setup as a “new” system. Reset the controller and take care to “connect an existing system”. Specify your system at this point.

J

John B

It really depends on how you have set things up, but please try the following initially and report back.

Power off your son’s speaker(s).
Reset your Sonos app. Go to Settings, App Preferences, Reset App
Hopefully you will have an option to join an existing system and it will be yours. Do NOT choose to set up a new system

Please post back on whether or not that sorts it, or what happens if it doesn’t work.

T

theresa2865Author

Trending Lyricist I

Thank you so much I will try that later

T

theresa2865Author

Trending Lyricist I

Hi John

I have reset app but it still wants me to sign in with his account . I also removed the app , tried again but it still wants his email to sign in I have had my own account for years but it doesn’t show it at all

many thanks

Theresa

J

John B

You powered off your son's speakers before resetting your app and reconnecting?

Could you briefly describe the steps you took to set up your son's speaker(s)?

T

theresa2865Author

Trending Lyricist I

Hi John

Yes I did exactly as you advised. I have asked my son how he set the speaker up and he used set up a new system

Many thanks