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jamcunn
Contributor I
January 20, 2020
Question

sonos connect line in not available

I have many Sonos products and previously had my turntable connected to my network via play:5 line in

 

I have just purchased a Sonos connect to take the line in however when I choose this source it just shows as disconnected (as if it can’t detect  the signal coming from phono leads pre-amp)

 

works fine if I route through play:5

 

the connect is not connected to amp I.e no phono out hooked up u just want to broadcast the turntable 

 

help!

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    5 replies

    jamcunnAuthor
    Contributor I
    January 20, 2020

     

    Airgetlam
    Airgetlam
    January 20, 2020

    Not 100% sure I understand what you’re saying, but the line in won’t show up for the CONNECT until you actually connect something to the line in. If you plug in the pre-amp’s output to the analog in on the CONNECT, it should function. 

    Bruce
    Airgetlam
    Airgetlam
    January 20, 2020

    If you do have it connected, check the cables. It’s possible that you’ve got a bad cable in the connection...or try reseating them at both ends. 

    Bruce
    jamcunnAuthor
    Contributor I
    January 20, 2020

    The cables are fine , brand new phono to the connect

    I have taken phono from record player straight into the connect , taking pre amp out of the loop, same issue

    the pre amp connects to a play:5 without issue proving the cables from the record deck to pre amp work fine.

     

    stumped

    Airgetlam
    Airgetlam
    January 20, 2020

    Me too. It certainly wouldn’t work without the pre-amp. 

    I would recommend that you submit a system diagnostic and contact Sonos Support to discuss it. 

    I usually suggest the phone folks, they have more tools available, but are available Monday through Friday during business hours. Twitter support folks are available 24/7.

    There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

    Bruce
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