Enthusiast I

Answered

Sonos Connect can no longer play music after Synology SMB update

Forum|Forum|3 years ago
April 13, 2023
96 replies
12588 views

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive.

I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share.

The NAS logs show the S1 product connecting but the Sonos app is throwing the error.

Has anyone else experienced this and does anyone have a solution?

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Best answer by DuncanF

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo -i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Moderator edit: added space to “sudo -i”

Show previous replies

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Amarcarni

Trending Lyricist I

Hi everyone. Am having the same problem, for a long time, started a thread here too, but then was pointed to this one. I read the solution by Duncan, but….too scared to do it. Not really savvy enough with all those terms...*sigh*.

So, have got a Synology DS 918+, Two Gen 1 Play 5 speakers, the controller sonos S1.

Can’t get it to run neither on Win PC or Samsung mobile.

I get the usual message to check my username password yadayada and that the access to my path to my NAS is denied.

Is Duncan’s solution really the only way?

Many thanks….Amar

Well, silly. If the sonos app doesn’t work, which it doesn’t without me doing some major stuff I do not understand, I’ll switch to to DS audio, tried it out, works well, and maybe there are alternatives to sonos controller, that let’s you control your sonos speakers.

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Amarcarni

Trending Lyricist I

I’m not sure whether this is an option on Synology drives, but instead of downgrading one could add “unix extensions = no” to the smb.conf file. Samba 4.15 includes a security change that makes this addition needed for some devices (old Linux Kernels).

Just wanted to say that this solution also worked like a charm for me. I myself couldn’t apply it, as I don’t understand a thing about it, but I had someone do that modification to my Synology NAS. Many thanks!

N

nputtick

Trending Lyricist I

I have this issue too with my DS418play after updated to DS 7.x. Very frustrating with a Sonos system that has been running pretty much constantly for 10 years (2x Connect, 2x Connect amp, 1x Play 5, 1x Play3), and Spotify etc continue to work just fine. The NAS is clearly accessible to the network (all on Win 10). I did try ensuring SMB1 and NVLTM1 were enabled, but I cannot point Sonos to the music library. I don’t feel confident to be “messing” with my Synology DS418play via Linux, or downgrading to 6.x etc. I have my (large) photographic image library on my NAS too. As an alternative, I could shift my music library to a new single-drive-bay NAS. Can anyone recommend a brand that is known to work without this issue? Alternatively I am willing to try the Raspberry Pi plus SSD suggestion - can anyone provide a link as to how this is constructed?

Stanley_4

Grand Maestro

Cheaper since you already have a NAS is to use a Pi as a gateway, less power too. I tried an old Zero and it ran four FLAC streams with no problems.

This should get you there but it is a bit dated:

https://stan-miller.livejournal.com/357.html

C

cy828

Lyricist I

Got the exact same issue here. Been using Sonos for 10+ years and have no reason to ditch my Play 5 speakers for new ones….. I think this issue is really annoying and think that Sonos and Synology ought to have a chat and fix this very soon. Don't wanna downgrade my SMB since the upgrade must be there for a reason…..

U are right. Finally, downgrade SMB version may solve this problem. But this mustn’t be a perfect solution. Sonos technical engineers may take more care about the old users of Sonos. They may tell us why S1 cannot support SMBv2 or SMBv3. Is it a hardware problem or just they think S1 should be knocked out?

Stanley_4

Grand Maestro

Sonos technical engineers may take more care about the old users of Sonos. They may tell us why S1 cannot support SMBv2 or SMBv3. Is it a hardware problem or just they think S1 should be knocked out?

It has been discussed often, the S1 hardware does not have enough memory for the newer Linux kernel or Samba SMB application.

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