Enthusiast I

Answered

Sonos Connect can no longer play music after Synology SMB update

Forum|Forum|3 years ago
April 13, 2023
96 replies
12588 views

My Sonos Connect can no longer play any music following an update to the SMB package on my Synology drive.

I’ve followed the guides about setting up the appropriate SMB1 access allowing NTLM access, but when I try and connect, I just get “access denied” even though my S2 products are pointed at the same share.

The NAS logs show the S1 product connecting but the Sonos app is throwing the error.

Has anyone else experienced this and does anyone have a solution?

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by DuncanF

I found this thread this morning after updating my DS918+ yesterday and not being able to use my Sonos (all S1) Connects. Fortunately I found a solution on Reddit, but I thought I’d paste here for others who have this issue.

The solution is simply to downgrade the Synology SMB package from 4.15.x (Apr-2023) to 4.10.x. I used the final version of 4.10 (4.10.18-0548 dated 22-Dec-2022). You can download individual packages from Synology’s archive here: https://archive.synology.com/download/Package/SMBService

Login to your NAS using Putty or similar. Stop the SMB service and uninstall it.

sudo -i
synopkg stop SMBService
synopkg uninstall SMBService

Logon to your NAS in a browser. Go to the Package Centre and click “Manual Install”. Select the package you downloaded and install it.
Finally go to the Control Panel and re-enable SMB (File Services → SMB). Don’t forget to double check that NTMLv1 is enabled (File Services → SMB → Advanced → Others).

This takes only a few minutes and, for me, it restored my Sonos capability. YMMV. Obviously make sure you have appropriate backups in place.

Moderator edit: added space to “sudo -i”

Show previous replies

BarryM

Hi Stan,

thanks for your workaround recipe. That’s what I was looking for.

I don’t currently have my NAS at risk, because I use the workaround that I posted earlier in this thread, ie. I queue to my older Sonos units by grouping them behind newer model Sonos zones. It works, but it is limiting.

As it happens I do have a Raspberry Pi with Samba etc, that I use to monitor and obtain my Sonos system activities. I am not too Linux literate, but I should be able to work through your posts and get your work around going. If I have difficulty, I will get back you via the comments section over at the platform where you published your blog. Thanks!

I did suspect that something could be done using the Rpi, but I didn’t grasp the mechanics of it.

I would migrate to S2, but enjoyment of my Sonos system is dependant upon my s/w which subscribes to events published by the UPnP backbone in the Sonos controller. The company don’t support community activities at that level, and they don’t allow for the backing out of any Sonos “update” that disturbs things. So I decided to cut myself adrift until such time that they publish something relevant to my use case. I am still in the world of a large personal music collection, and they left that behind a long time ago, so I am not holding my breath while waiting.

106rallye

I’d be interested (though maybe not in this topic) in your solution for using a large (more than 65k?) music collection on Sonos?

I

Ivo_4

Trending Lyricist I

Hi all,

I understand that Synology does’t want to use an old protocol or service that can be exploited, but I also don’t want to spend too much money on upgrading my Sonos system to S2. What will be next year, S3? So I will dig up an old rpi that I can use as a SMB bridge between v1 and 3 and leave that somewhere running in my network. My NAS isn’t exposed to the internet and I keep all incoming port closed on my firewall, so the risk is minimal. Switching to a rpi based NAS and a SSD HD like the Samsung T7 is also to be considered.

I tried out the work around for the 65K max issue using a small program to make m3u4u index files from a separate music volume with less played music. It seems to work, only downside is that you need a good folder structure as there is no search or artist/song etc. listing possible. That’s not a big issue for me as my music catalog has a good file structure.

Airgetlam

I find the logic unusual. Sonos operated under one operating system from 2005 until S2 was released in August of 2020. Why would they need to bring out this supposed S3 so soon?

Bruce

BarryM

I’d be interested (though maybe not in this topic) in your solution for using a large (more than 65k?) music collection on Sonos?

Hi 106rallye, no, that is not my issue. I have not reached that limit. I have just cracked 50k tracks

My issue is that it is hard to relate to a large collection without some computer assistance.

If I look at my collection, I will always find an album to play while I am still looking just in the A's.
Collecting becomes pointless without smart playlists and browsing indices, that enable shrinking the collection to a smaller scale when the mood requires, eg.
* just albums that I have not heard for a year and a half
* or jazz albums that I brought in the last 2 years, which I have played less than 5 times
* etc

Yeah, and I know that collecting albums is pointless anyway 😉, but it is hard to break the habit and hobby of a lifetime.

My app:
* detects and identifies everything I play on Sonos, and separates it from tracks played by other household members
* it aggregates these plays, with tracks that it has identified that I have played, away from home, on non-Sonos equipment
* all play data is fed into a MediaMonkey database, from which I can browse, and|or publish album level playlists for use in Sonos and elsewhere, or to sync albums into my mobile devices.

So sorry.
You could load your collection overflow up to a streaming service, and stream it from there.
eg. Youtube allows you to upload up to 100,000 tracks. You can play your own tracks via their web clients (ad free and also offline), or using Sonos.

I loaded all my tracks up to Google back in the Google Play Music days. At that time it was free to store, and stream from 60k of your own tracks. They auto-transcoded to 320bps mp3 copies. I see that the limit has expanded, and they allow flac files now. All of my tracks got migrated to YouTube, so I think it is still free although I do have a F1 account, so I am not sure.

BarryM

I find the logic unusual. Sonos operated under one operating system from 2005 until S2 was released in August of 2020. Why would they need to bring out this supposed S3 so soon?

You think that the S2 controller is new? I have limited experience with it, but I don’t think so.

I think that it is just the old controller, which has been allowed to expend its footprint so that they could apply some overdue patches to accommodate the 21st century, like half decent security and Hi Res tracks.

I think that the only thing “new” about it is its name.

You know more than that?

I believe this because the switch to S2 had negligible impact upon community projects which click into Sonos s/w internals. The only significant change that I remember is that there was a change to the way the external music service authentication was handled.

Also I seem to remember reading an interview with Patrick Spence that hinted towards a new controller.

I

Ivo_4

Trending Lyricist I

Collecting becomes pointless without smart playlists and browsing indices, that enable shrinking the collection to a smaller scale when the mood requires, eg.
* just albums that I have not heard for a year and a half
* or jazz albums that I brought in the last 2 years, which I have played less than 5 times

My app:
* detects and identifies everything I play on Sonos, and separates it from tracks played by other household members
* it aggregates these plays, with tracks that it has identified that I have played, away from home, on non-Sonos equipment
* all play data is fed into a MediaMonkey database, from which I can browse, and|or publish album level playlists for use in Sonos and elsewhere, or to sync albums into my mobile devices.

What app are you using? I’ve been looking for an app that would play my latest additions to the music collection for years! Smart lists that play tracks I’ve never listened to and random lists that exclude certain tracks I don’t like but I don’t delete to keep the album complete.

Or did you write your own personal app?

V

Vijay Shah

Lyricist I

Outburst’s solution to add “unix extensions=no” to /etc/samba/smb.conf on the Synology NAS worked like a charm for me. Remember to “sudo synopkg restart SMBService” to put the change into effect.

BarryM

What app are you using? I’ve been looking for an app that would play my latest additions to the music collection for years! Smart lists that play tracks I’ve never listened to and random lists that exclude certain tracks I don’t like but I don’t delete to keep the album complete.

Hi Ivo_4,

I wrote the app.

I sent you a PM, so we can discuss elsewhere.

BarryM

Outburst’s solution to add “unix extensions=no” to /etc/samba/smb.conf on the Synology NAS worked like a charm for me. Remember to “sudo synopkg restart SMBService” to put the change into effect.

Hi Vijay or Outburst,

has this workaround got any security protection advantage over running the downgraded SMBService, ie. are we more protected than when we were running SMB1?

It looks like that config change has global effect. ie affects all Windows connections to the NAS, not just connection our Music Share.

Show more replies

Sign up

Login to the community