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K Anderson
Contributor I
December 7, 2024

Sonos claims my Amazon Prime Music account is expired.

  • December 7, 2024
  • 3 replies
  • 353 views

Recently my Sonos system won't play music from my Prime music account and reports that my subscription is expired.  However I can switch over directly to Prime and play music so the account and service are working, it is just Sonos that can't access it even though I have streamed to my Sonos for months from this account.

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3 replies

Airgetlam
Airgetlam
December 7, 2024

I’d force a new handshake / update subscription status by removing Amazon Music from your Sonos, waiting 2 minutes, then reinstalling it. 

Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    December 7, 2024

    Try removing the Amazon account and then adding it back in

      Mr. T
      Mr. T
      December 7, 2024

      Just reathorize Amazon Music within Sonos app under the following:

      Account (profile icon pic in top right) > Content Services > Amazon Music > Your Connected Account > Reauthorize Account

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