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Contributor I
Dec 7, 2024 2:20 AM UTC

Sonos claims my Amazon Prime Music account is expired.

Recently my Sonos system won't play music from my Prime music account and reports that my subscription is expired.  However I can switch over directly to Prime and play music so the account and service are working, it is just Sonos that can't access it even though I have streamed to my Sonos for months from this account.

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3 replies

Airgetlam
Dec 7, 2024 3:47 AM UTC

I’d force a new handshake / update subscription status by removing Amazon Music from your Sonos, waiting 2 minutes, then reinstalling it. 

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Bruce
Stanley_4
Grand Maestro
Dec 7, 2024 3:47 AM UTC

Try removing the Amazon account and then adding it back in

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Mr. T
Dec 7, 2024 9:47 AM UTC

Just reathorize Amazon Music within Sonos app under the following:

Account (profile icon pic in top right) > Content Services > Amazon Music > Your Connected Account > Reauthorize Account

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