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Robert_164
Avid Contributor I
February 18, 2023
Answered

SONOS can no longer save my playlists.

When I try to save my playlists, I get an error message saying that SONOS encountered an error. Cannot save it.

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Ken_Griffiths
Ken_GriffithsAnswer
February 18, 2023

Try powering off all your Sonos devices then reboot the router and bring all back online as follows:

  • Router
  • Wired Sonos Products
  • Wireless Sonos Products (nearest first)

Let each device settle and reconnect and then try saving a playlist again and see if the above manages to fix things for you. If not then immediately after the error occurs, it maybe best to submit a system diagnostic report and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the issue.

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4 replies

Ken_Griffiths
Ken_GriffithsAnswer
February 18, 2023

Try powering off all your Sonos devices then reboot the router and bring all back online as follows:

  • Router
  • Wired Sonos Products
  • Wireless Sonos Products (nearest first)

Let each device settle and reconnect and then try saving a playlist again and see if the above manages to fix things for you. If not then immediately after the error occurs, it maybe best to submit a system diagnostic report and either note/post it’s reference back here and then contact/chat with Sonos Support Staff via this LINK  and see what the Staff can suggest to resolve the issue.

    controlav
    controlav
    Lead Maestro
    February 19, 2023

     A Sonos playlist or a music service playlist? Or are you trying to save it to My Sonos / Favorites?

    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      Robert_164Author
      Avid Contributor I
      February 19, 2023

      I’m trying to save a third party playlist, Apple Music, as a Sonos playlist. I update the third-party Apple Music playlist when I’m listening to music through them, and then try to update the existing Sonos playlist, which is when I get the error message.

      controlav
      controlav
      Lead Maestro
      February 19, 2023

      So let me get this right:

      Empty Queue, load Apple Music Playlist (into Queue), go to Queue panel, Save, type name, get error message? Screenshot of error message please.

      Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
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