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Sonos can no longer access my Music Library on my Naim Uniti Star

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Hi

I have a number of Sonos products.

I also have a Naim UnitiStar which has a locally connected USB drive containing my music library. The Unitistar has a built in UpNp server.

My Sonos system has accessed this music library without any issues for a long time (years). However, this evening, it cannot access the library ‘unable to connect’ messages.

I’ve tried the basic stuff to try and fix this - but no joy. My Mac and My Smart TV’s can all connect to the Music Library on the UnitiStar without a problem.

Any ideas please?

Many thanks in advance.

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User47895Author

Trending Lyricist I

It would be great to have some further guidance from Sonos on this issue?

Annazel S

Retired Sonos Staff

Many thanks to @106rallye and @Airgetlam, I appreciate your help here.

Hi @User47895.

Thanks for your response and update.

Upon checking the diagnostic report, it shows that it was triggered using your iOS phone controller, it would be best if you can submit the diagnostic using the computer where you manage the music library. The system detected an error indicating that the operation is not supported, as per the advice above Sonos uses SMB v1.0.

At this point, it would be best to reach out to Sonos Support so we can take a closer look and continue working with you in real-time to expedite the process.

I suggest calling in our phone support, for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

When calling, you can help us by also having a Mac or Windows computer available so we have the option to perform any hands-on troubleshooting and testing as needed.

If you have any questions, please feel free to let us know, we’re always here to help.

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User47895Author

Trending Lyricist I

Many thanks to @106rallye and @Airgetlam, I appreciate your help here.

Hi @User47895.

Thanks for your response and update.

Upon checking the diagnostic report, it shows that it was triggered using your iOS phone controller, it would be best if you can submit the diagnostic using the computer where you manage the music library. The system detected an error indicating that the operation is not supported, as per the advice above Sonos uses SMB v1.0.

At this point, it would be best to reach out to Sonos Support so we can take a closer look and continue working with you in real-time to expedite the process.

I suggest calling in our phone support, for they have more resources available on their system for advanced troubleshooting, and the tools our agents can use would be very useful in this case, there can be an advantage if they need to remote into the computer/controller to see what's going on.

When calling, you can help us by also having a Mac or Windows computer available so we have the option to perform any hands-on troubleshooting and testing as needed.

If you have any questions, please feel free to let us know, we’re always here to help.

Thanks Annazel - I’ve now spoken directly to one of the telephone support team on this.

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