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wyrwulf
Contributor I
February 17, 2022
Answered

Sonos broke NAS

The latest Sonos system update broke NAS access. I have TP-Link Archer C9 router with Samsung  PSSD T7 portable SSD. All access is enabled for the drive. It worked for months, one day no go. I can access the drive from every other device I have. In Windows 10 and android I add the drive in Music Library Settings, Sonos sees the drive for a second, then says it is no longer available. I spent an hour with support and remote access, ended with the claim it was the NAS drive settings. I have factory reset, uninstalled and reinstalled apps on windows and android. Still doesn’t work. I can play Pandora on the system and music from my android.

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wyrwulfAnswer
Contributor I
February 17, 2022

OK. I’m an idiot. I tried another path and it worked. \\162.168.0.1\sda1\G

The router sharing access page shows folder name sda1 folder path G:

 

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wyrwulfAuthor
Contributor I
February 17, 2022

There isn’t a share path stored in Sonos. It won’t take. Sonos:Music Library Settings:add Networked device: path \\192.168.0.1\sda1 Music library setup “sda1 is now set up on your sonos system” then window Music Files Not Available popup ‘//192.168.0.1/sda1’ is no longer available

ratty
ratty
February 17, 2022

What happens if you specify a top-level folder name, e.g. \\192.168.0.1\sda1\music (or whatever).

wyrwulfAuthor
Contributor I
February 17, 2022

The same issue from PC and android apps. Thanks again very much for your assistance.

ratty
ratty
February 17, 2022

We know that Sonos made changes at 13.4.1 to how it accesses shares, when they introduced SMB2 and SMB3 support. It’s conceivable that something got bent out of shape in terms of the interaction with the Archer firmware.

wyrwulfAuthor
Contributor I
February 17, 2022

Thanks. I will keep plugging along. If I figure it out, I will come back and post what I did.

wyrwulfAuthorAnswer
Contributor I
February 17, 2022

OK. I’m an idiot. I tried another path and it worked. \\162.168.0.1\sda1\G

The router sharing access page shows folder name sda1 folder path G:

 

    bockersjv
    bockersjv
    Local Superstar
    February 18, 2022

    OK. I’m an idiot. I tried another path and it worked. \\162.168.0.1\sda1\G

    The router sharing access page shows folder name sda1 folder path G:

     

    We’ve all been there!.  Well done for coming back and confirming a positive outcome.

      bnilesh
      Avid Contributor I
      February 19, 2022

      OK. I’m an idiot. I tried another path and it worked. \\162.168.0.1\sda1\G

      The router sharing access page shows folder name sda1 folder path G:

       

      I was facing similar problem & it detected my drive by giving path as IP address. But it is not updating music library & new albums. Did you tried to manually update music library afterwards? Is it OK ?

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