Sonos Beam -- Airplay Unable to Connect

Forum|Forum|3 years ago
October 1, 2023
11 replies
3020 views

For the past few months, I’ve been unable to AirPlay to my Sonos Beam. I’ve noticed others have had this issue, especially after a HomeKit update, but haven’t found a fix that works for my system.

The best I’ve been able to do is a factory reset of the Sonos Beam which temporarily fixes the problem and allows me to AirPlay to the Sonos Beam but the problem comes back shortly thereafter.

If anyone has ideas to fix this, I’d really appreciate it!

If it makes a difference, the Sonos Beam is paired with two IKEA Symfonisk Bookshelf speakers.

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Best answer by Airgetlam

Please don’t factory reset the Beam, all that does is remove the log files that might help Sonos help you.

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your Sonos system and network.

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Ken_Griffiths

I have the same experience as @Airgetlam .. in fact AirPlay has always worked perfect here with all my Sonos compatible speakers.

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