Sonos app won't update

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I have acquired a Sub Mini to add to my Beam. I have to update my app on my Android Phone. App refused to update. Remove app from phone, as recommended by Sonos chat. Now I can’t even reload it, so all Sonos products now helpless. Phone software up to date, so not that.

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teemacsAnswer

Contributor I

Hello, and thank you for the replies. Turns out that it was the stupid phone! After multiple restarts, cache clearings, etc. I finally persuaded the app to load, and from that point on it was relatively plain sailing, and we are up and running.

I just wish that people would devise systems that didn’t require a degree in computer science. Or a substantial slice of clairvoyance. “Go to menu X, click on item Y”. But what happens when item Y actually isn’t there? One then has to go off on a treasure hunt. Perhaps it’s a function of age (I’m 75) and I come from a time when one simply wired things together and they worked.

106rallye

What is the reason you cannot reload the app?

UKMedia

Can you confirm that you are trying to install the S2 app? The Sub Mini only works with that version. https://support.sonos.com/en-gb/article/sonos-s2-compatibility

Remember: Sometimes Red Wine helps :)

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teemacsAuthorAnswer

Contributor I

Hello, and thank you for the replies. Turns out that it was the stupid phone! After multiple restarts, cache clearings, etc. I finally persuaded the app to load, and from that point on it was relatively plain sailing, and we are up and running.

I just wish that people would devise systems that didn’t require a degree in computer science. Or a substantial slice of clairvoyance. “Go to menu X, click on item Y”. But what happens when item Y actually isn’t there? One then has to go off on a treasure hunt. Perhaps it’s a function of age (I’m 75) and I come from a time when one simply wired things together and they worked.

106rallye

……..or exploded. ;-)

Not sure why your phone would not perform the basic function of updating an app.

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teemacsAuthor

Contributor I

Makes two of us! Personally, I put it down to natural talent on my part. I keep trying to convince my employer to make me a part of their IT team, because, if there’s a problem with a computer system, I will find it every single time.

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