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jmwalden1123
Contributor I
January 11, 2021
Answered

Sonos app won't connect to NAS Music subfolder - can it use a two word subfolder ie: My Music?

When I try and add my NAS drive music subfolder (called My Music) the app says ‘No share My Music on server.  If I put ‘Music’ (though not a real subfolder) it connects but clearly nothing there.  Any help? All my other devices connect flawlessly.  Thanks!

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djlaceyAnswer
Contributor I
January 16, 2021

Just been to the WD Community site https://community.wd.com/t/sonos-local-music-library-smb-no-longer-works-with-os-5/257667/18

Found this text…
“

SBrownWDStaff

1 

Nov 2

This issue is combination of samba 4.5.0(9/2016) removing NTLMv1 from default for security reasons, and Sonos only supporting NTLMv1. We will provide fix in a firmware release as soon as possible.
In the meantime, adding the value of ntlm auth = yes to the smb.conf will allow Sonos to authentic to the My Cloud via SMB when SMB1 is also selected in the AdminUI dashboard.

NOTE: The changes will be undone if the Samba Protocol is changed or the My Cloud rebooted…

  1. Ensure SMB1 is configured in the AdminUI as an SMB Protocol.
    https://support-en.wd.com/app/answers/detail/a_id/29958 35

  2. Enable SSH and Login on the My Cloud
    https://support-en.wd.com/app/answers/detail/a_id/26497 30

  3. Add this option to the global config of the smb.conf file using SSH

    vi /etc/samba/smb.conf

    ntlm auth = yes

  4. Restart Samba

    smb restart

  5. Verify the setting is still there

    cat /etc/samba/smb.conf |grep ntl
    ntlm auth = yes

  6. Add Music Library from private shares in the Sonos apps

    //192.168.0.24/PrivateShare 8
    username
    password

I changed LT LAN Manager to v1 & 2:

Seems to have solved accessing the publib Share for now… will continue digging…

 

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16 replies

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Airgetlam
Airgetlam
January 16, 2021

Nope, that looks right from what I recall...but I’m nowhere near my NAS to double check. It suggests the issue is elsewhere, if you’ve done a full reboot of your network.

If I were you, rather than tagging on an older thread, I’d open a new topic with all your details, and then I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it, or post the diagnostic number here for a Community Moderator to pick up.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.

Bruce
djlacey
Contributor I
January 16, 2021

Tried with just SMB1 enabled now… didn’t help :-( //Derek

djlacey
Contributor I
January 16, 2021

OK - saw your tip just now… will take your advice… Thx!  //Derek

    djlaceyAnswer
    Contributor I
    January 16, 2021

    Just been to the WD Community site https://community.wd.com/t/sonos-local-music-library-smb-no-longer-works-with-os-5/257667/18

    Found this text…
    “

    SBrownWDStaff

    1 

    Nov 2

    This issue is combination of samba 4.5.0(9/2016) removing NTLMv1 from default for security reasons, and Sonos only supporting NTLMv1. We will provide fix in a firmware release as soon as possible.
    In the meantime, adding the value of ntlm auth = yes to the smb.conf will allow Sonos to authentic to the My Cloud via SMB when SMB1 is also selected in the AdminUI dashboard.

    NOTE: The changes will be undone if the Samba Protocol is changed or the My Cloud rebooted…

    1. Ensure SMB1 is configured in the AdminUI as an SMB Protocol.
      https://support-en.wd.com/app/answers/detail/a_id/29958 35

    2. Enable SSH and Login on the My Cloud
      https://support-en.wd.com/app/answers/detail/a_id/26497 30

    3. Add this option to the global config of the smb.conf file using SSH

      vi /etc/samba/smb.conf

      ntlm auth = yes

    4. Restart Samba

      smb restart

    5. Verify the setting is still there

      cat /etc/samba/smb.conf |grep ntl
      ntlm auth = yes

    6. Add Music Library from private shares in the Sonos apps

      //192.168.0.24/PrivateShare 8
      username
      password

    I changed LT LAN Manager to v1 & 2:

    Seems to have solved accessing the publib Share for now… will continue digging…

     

      Airgetlam
      Airgetlam
      January 16, 2021

      Awesome catch.

      Bruce
      mlhalldotcom
      Lyricist I
      January 23, 2021

      I just want to thank everyone who contributed to this thread. My Sonos music library stopped connecting to my WD MyCloud NAS after a firmware update. I knew it had something to do with the settings, but my trial and error just didn’t seem to find the right combination. I’m very grateful to you all.

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