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jmwalden1123
Contributor I
January 11, 2021
Answered

Sonos app won't connect to NAS Music subfolder - can it use a two word subfolder ie: My Music?

When I try and add my NAS drive music subfolder (called My Music) the app says ‘No share My Music on server.  If I put ‘Music’ (though not a real subfolder) it connects but clearly nothing there.  Any help? All my other devices connect flawlessly.  Thanks!

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djlaceyAnswer
Contributor I
January 16, 2021

Just been to the WD Community site https://community.wd.com/t/sonos-local-music-library-smb-no-longer-works-with-os-5/257667/18

Found this text…
“

SBrownWDStaff

1 

Nov 2

This issue is combination of samba 4.5.0(9/2016) removing NTLMv1 from default for security reasons, and Sonos only supporting NTLMv1. We will provide fix in a firmware release as soon as possible.
In the meantime, adding the value of ntlm auth = yes to the smb.conf will allow Sonos to authentic to the My Cloud via SMB when SMB1 is also selected in the AdminUI dashboard.

NOTE: The changes will be undone if the Samba Protocol is changed or the My Cloud rebooted…

  1. Ensure SMB1 is configured in the AdminUI as an SMB Protocol.
    https://support-en.wd.com/app/answers/detail/a_id/29958 35

  2. Enable SSH and Login on the My Cloud
    https://support-en.wd.com/app/answers/detail/a_id/26497 30

  3. Add this option to the global config of the smb.conf file using SSH

    vi /etc/samba/smb.conf

    ntlm auth = yes

  4. Restart Samba

    smb restart

  5. Verify the setting is still there

    cat /etc/samba/smb.conf |grep ntl
    ntlm auth = yes

  6. Add Music Library from private shares in the Sonos apps

    //192.168.0.24/PrivateShare 8
    username
    password

I changed LT LAN Manager to v1 & 2:

Seems to have solved accessing the publib Share for now… will continue digging…

 

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16 replies

Airgetlam
Airgetlam
January 11, 2021

You may need to check the settings on the NAS, and make sure SMB v1 is turned on. It’s what the speakers use to reach the data there. The controller doesn’t have the same need, which can be confusing, but the controller also doesn’t ‘play’ the music. 
 

Just as a note, if the software updates on your NAS, it frequently turns off SMB v1, and you may need to explicitly turn it back on. I have had at least two, maybe three instances of that occurring with WD MyCloud. 

Bruce
jmwalden1123Author
Contributor I
January 12, 2021

SMB V1 and V2 enabled. Again if I show path as ‘Music’ it has no issue though no real folder.  It’s labeled My Music which it appears cannot map to using the Sonos app?

Airgetlam
Airgetlam
January 12, 2021

No clue, you’ve exhausted my extremely limited knowledge. 

Bruce
jmwalden1123Author
Contributor I
January 14, 2021

Thanks for trying! Any other help?

amun
January 14, 2021

Thanks for trying! Any other help?

If you put music files in the folder labelled ‘Music’, does Sonos see them OK? If so, then could the ‘My Music’ folder be a reserved folder - e.g. like ‘My Pictures’, ‘My Video’ etc. It might be reserved by the system for DNLA type use, for example. 

Does it work if you use another two word folder? e.g. Test Music?

What type of NAS is it?

jmwalden1123Author
Contributor I
January 14, 2021

I’m a moron figured it out - my mistake/thanks all!

Airgetlam
Airgetlam
January 15, 2021

Might be helpful to other folks if you explained what you figured out. Making mistakes does not mean you’re a moron, it means you had something you either overlooked, or needed to learn. 

Bruce
    djlacey
    Contributor I
    January 16, 2021

    Hi All - absolutely agree… I’ve been struggling for hours now trying to re-establish my WD My Cloud NAS as a music source to my S1 Sonos… has been working for years.  Recent update caused everything to stop…

    I’ve re-enabled SMB1 on the NAS;

    The Share on the NAS is set up “Public” so that all users have access;

    I can access the Share from a Win10 client with the same username / password as I use with SONOS

    SONOS tells me “Access is denied”

    I’ve been going round in circles… changing settings and rebooting… some assistance would be much appreciated…

    //Derek

    Airgetlam
    Airgetlam
    January 16, 2021

    Here’s where I discussed the new WD OS:

     

    Not sure if that will help or not. 

    Bruce
    djlacey
    Contributor I
    January 16, 2021

    Thanks Airgetlam - I’ve enabled SMB 1, 2 1nd 3 on the NAS… so it looks like this:

    .. are you suggesting that just SMB v1 be enabled?

    //D

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