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Contributor I
May 16, 2024 5:24 AM UTC
Answered

SONOS App update - problems

Hi everyone!
I updated the SONOS App and have been experiencing several peoblems since.
I had an alarm clock that started playing music every morning with the old app. Since the update the alarm clock does not work anymore and I cannot find it in the new app anymore.
Furthermore, I usually listen to a radio station via Radioplayer, but it does not work. There is always a error message (without saying what error it is).
I’d really appreciate your help, especially since I practically do not/cannot use SONOS at the moment.
Thank you!

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Lyricist III
May 18, 2024 1:07 PM UTC

Thanks, that worked.  

44 replies

Lyricist II
May 27, 2024 4:57 PM UTC

This new update makes it impossible to add a new WiFi location. I own two homes and thankfully, my Roam has those networks installed prior to this “update.” I currently can’t add a third WiFi while traveling. I have followed all the instructions and there is no way I’m going to reset the Roam and lose both my home networks. 

I then thought, I’ll just use Blootooth. The instructions say add it to the WiFi network first before connecting Bluetooth! Are you kidding me? I finally was able to get a BT connection but the Roam is sitting right next to my iPad and it can’t find it. Total joke.

It seems the “update” is more for selling additional Sonos products than actual functionality.

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Lyricist I
Jun 1, 2024 2:48 AM UTC

I can only play $hit on my TV now. None of the other S2’s are available to connect to my speakers. What an absolute fuc:!ng disaster of an update! Whoever dreamt of stuffing this $hit down our throats should be fired! 

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Contributor I
Jun 1, 2024 7:27 PM UTC

I hate to be the only one to say this but no one gives a crap about these so called new features, we just want the old ones back that actually worked. We have paid thousands of $$$ for this SONOS system work, which did quite well until this half developed app rolled out. Please fix this piss pour attempt at an upgrade, ANGRY consumers are not retained customers..

 

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Trending Lyricist I
Jun 4, 2024 1:18 PM UTC

After 2-3 weeks of using the revised app, I will state although unclear, my biggest concern is actually addressed. I can in fact shuffle my NAS list.  I just go to the folders and press play.  It doesn’t give me the chose to shuffle or not shuffle at this level, but it appears to shuffle.  Connection is solid and the ability to control each room is much improved using this path (PLEX is still unstable).  App has not crashed once, which is a big improvement.

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Contributor I
Jun 4, 2024 6:27 PM UTC

Are you having problems trying to find your music on ios devices due to the update?  Go to the app store and download “sonophone”.  A temporary fix to get your library and playlists until Sonos fixes the problems.  Enjoy your music again!!!

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Contributor I
Jun 4, 2024 7:21 PM UTC

😞 

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Trending Lyricist I
Jun 4, 2024 9:22 PM UTC

No issues finding my music, my issues has been shuffling it.  But I think I’ve got that working now.

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Trending Lyricist I
Jun 7, 2024 5:05 PM UTC

It gets worse every week. End of week, thought I’d stick on some Friday tunes. Sonos only wanted to connect to wrong speaker at other end of the house. Rebooted router. No joy. Reinstalled app. Now it can’t find any existence of Sonos devices. Yet I have got working through Spotify. Appreciate all a bit of a first world problem but literally driving me mad. And suggestions very welcome. 

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Lyricist I
Jun 9, 2024 5:42 PM UTC

Horrible update!  Sluggish and lagy and sometimes stops recognizing the song that is playing so i have no stop/pause/advance or even volume control!!   All Queue features are basically gone so creating a quick playlist list or editing one is impossible.  And the UI is NOT intuitive for me.  I basically dont have a music player as of now...but 5 speakers.  brutal!  

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Lyricist II
Jun 9, 2024 7:17 PM UTC

I cant find my NAS (qnap) in the new app. I have som old links/playlist but the do not work.

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