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Sonos app update disaster recovery game plan

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When is Sonos going to fix the mess it has created with its latest app update? The inventory of its shortcomings likely outrun the space provided here, but a couple of key cockups are:

•it cannot find any of the playlists I trusted it to store for me over the past five years;

•it offers no way to create new playlists;

•it offers no way to save queues to make new playlists, although at this point the thought of investing time to create a new playlist that likely will be lost is too frustrating to contemplate.

So far customer service to deal with the app ineptitude has amounted to promises of patchwork fixes somewhere in the future. What are we to do in the meantime? Hope that the same team responsible for the original mess will come up with a solution? That is extremely unlikely. The best gauge of future actions is past actions.

Also extremely unlikely: continued use of Sonos equipment or its system.

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Airgetlam

Perhaps you’ve seen this FAQ article?

My understanding is that the FAQ article will be updated as needed.

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Bruce

T

Timothy TroutAuthor

Trending Lyricist I

Thanks. I’ve seen the FAQ article. Unfortunately, neither it nor the most recent Sonos app update have resolved any of the issues I listed.

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Bumper

Thanks. I’ve seen the FAQ article. Unfortunately, neither it nor the most recent Sonos app update have resolved any of the issues I listed.

In the mean time try a third party app like SonoPhone or cast music service app by airplay or Spotify connect. I know it’s not the answer you want but it’s what we got.

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T

tomp66

Lyricist III

wow sonos beta testing with the public again veryvery bad idea was gonna buy 2x new headphones holding off or going apple

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G

Greenland

Prodigy I

Your choices of action are limited in reality.

1. Use an alternative controller app.

2. Accept the current app with its limitations. Wait for fixes.

3. Stop using Sonos

Other suggested actions (eg. Class actions, mass mailings of Sonos employees, etc) . are unlikely to prove effective

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🎵 First We Take Manhattan Then Berlin 🎵

L

Loopy75

Lyricist I

8 devices, now none working. What a shambles. Absolute disgrace. Premium product not now. Sort it Sonos.

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Sknas

Lyricist I

Sonos is has been stated to be an excellent company. Apparently the company is not as good as everyone thought. They can’t ignore the app’s problems. They should make the last controller app available until they fix the new one which is almost worthless.

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Schlagdog

Enthusiast I

App is still a disaster. I’ve got 18 Sonos devices in my house and at all points during the day some of the speakers aren’t playing yet they show they are connected. Started having the connection issues like everyone else right whe I downloaded the new app. They should have just reposted the old app and scrap this one till it’s properly tested. We all know this is the company that took about 3 years for the loud pop during Dolby atmos playing on a $800 Arc to finally get fixed. Which is embarrassing to the highest level.

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Michbcn

Contributor I

The hardware is excellent and they ruin it with their app. I got a restaurant full of Sonos, app takes ages to connect and then if u wanna change volumes it doesn’t “listen” even if u want to change equalizer settings or change songs. The funny thing is that the first two weeks the new app worked well and I was happy. Then it’s a Mistery what happened and they always reply the same like a robot : disconnect your speakers, check your WiFi … that’s so laughable shit. I installed a last generation mesh months ago so there is plenty of bandwidth in every corner. Who do they take us for ? What an arrogance. Anyone can suggest an alternative ? Bose ?

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J

JohnKeating

Lyricist II

When is Sonos going to fix the mess it has created with its latest app update? The inventory of its shortcomings likely outrun the space provided here, but a couple of key cockups are:

•it cannot find any of the playlists I trusted it to store for me over the past five years;

•it offers no way to create new playlists;

•it offers no way to save queues to make new playlists, although at this point the thought of investing time to create a new playlist that likely will be lost is too frustrating to contemplate.

So far customer service to deal with the app ineptitude has amounted to promises of patchwork fixes somewhere in the future. What are we to do in the meantime? Hope that the same team responsible for the original mess will come up with a solution? That is extremely unlikely. The best gauge of future actions is past actions.

Also extremely unlikely: continued use of Sonos equipment or its system.

I don't trust Sonos to fix your problems any time soon, despite their promise to repair some of what they broke by mid-June. So to solve your playlist issues (the same happened to me) I strongly recommend getting Roon. It's a music manager that does what Sonos used to do and more. It will even automatically create a playlist while you're listening, based on the first song you play. It pulls songs of a similar style from your library. Later, you can edit the queue to add, delete or move songs around. There is a 14-day free trial then it's about $15 a month and you can cancel when you like. That should tide you over until Sonos fixes things... if they ever do!

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