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Palco
Palco
Prominent Collaborator I
August 5, 2024
Answered

Sonos app + Samsung phone

  • August 5, 2024
  • 4 replies
  • 173 views

Hello,
Why doesn't the application show the alarm clock and sleep timer item on the Samsung S23+ (Android) phone?
For Motorola Edge 30 Neo (Android), these items are displayed...
Is it the app or Samsung's fault?
Thanks P.

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Best answer by Corry P

Hi @Palco 

You don’t have Pi-Hole on your network, do you? If you don’t know what it is, it’ll be a “no”. If you do, please see my article for which addresses to allow: 

Or, is there any software installed only on the S23 that might interfere with the connection (like a firewall or VPN)?

4 replies

Corry P
Corry P
Sonos Staff
August 14, 2024

Hi @Palco 

Welcome back to the Sonos Community! And, apologies for the delay.

Sorry to hear of the issue you’re having with the Alarm and Sleep items being missing from your Sonos app on one of your devices.

This should not be happening - please try a reset of the Sonos app on the affected device: User icon » App Preferences » Reset App » Reset. Reopen the app afterwards, opt to connect to an existing system, and log in to your current Sonos account.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Palco
PalcoAuthor
Prominent Collaborator I
August 18, 2024

Of course, I did that (several times), but to no avail…

Everything is fine with the iPad Os, also fine with the Motorola... but not with the Samsung.

 Revert to version 16.1 and save yourself a lot of user complaints.

Corry P
Corry P
Sonos Staff
August 19, 2024

Hi @Palco 

Thanks for trying that.

I’ve asked a group of technicians if anyone has this particular phone to test with - I’ll get back to you if I hear anything.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Corry P
Corry PAnswer
Sonos Staff
August 21, 2024

Hi @Palco 

You don’t have Pi-Hole on your network, do you? If you don’t know what it is, it’ll be a “no”. If you do, please see my article for which addresses to allow: 

Or, is there any software installed only on the S23 that might interfere with the connection (like a firewall or VPN)?

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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