Sonos app prompts to update but no update available

Just to update. I checked my Windows PC which was running 14.2 S2 Sonos Controller. Checking for updates in the controller showed none outstanding but I downloaded the latest version and installed it and behold it is version 15.1. Then checking for updates it offered them for the rest of my system, but in view of the debacle with that, and as I run from a Boost I decided to leave that for another day!!

Would the app not mean an update to the system is required?

No the app on iPad and iPhone just took me to the App store, so it was a perpetual loop taking me back to the App store. And it was the same on Android. 

Windows did however indicate that it was a system update I needed, but like I said I’ll save that for another day.

Exactly the same symptoms here. Anyone got a fix yet? Thanks

Read all about the issues with 15.1 at 

Hmm. Tried updating the controller to 15.1 on my Mac then there was an update which applied ok. But still the same scenario - finding the Update Available pop up on my iOS devices. Can’t modify any settings without it springing up. Did this recent update go through any thorough testing before unleashing it onto the poor customers? Seems not  

There is frequently two ‘parts’ to an update, the first tends to be the controller on your device. If you have multiple controllers (I have three iOS and two Macs), each need to be done separately. The second part is the update of the software/firmware running on the speakers. Sometimes, I’ve had to run this more than once, it tends to fail sometimes on an Arc (and frustratingly, not all the time, which makes it harder to chase down), but when I run that update a second time, it always finishes. 

The problem is the iOS updates install the latest updates on the iOS devices but then get into a loop prompting to update the app even though it is now on the latest version and so does not move on to updating the Sonos players. However given the issues with the Boost not getting the message back to the app that its’ update has worked I am content to sit on the sidelines until this is sorted.

In my own experience, that’s a challenge due to the various and apparently random speeds at which Apple updates the various ‘stores’ that we, as users, download from. It was always a challenge for my folks to determine ‘when’ to set that flag on our servers, when the US was updated, but other Apple Stores were lagging. I’d imagine Sonos has a similar issue. 

I have the same problem and Sonos Customer Support (via chat) has been unable to fix it. 

The Sonos app (on android phone & PC) says my system must be updated but also says the app must be updated first. But the app is already the latest version (15.1). So I can't update my system and my system won't work properly without being updated. Many functions are greyed out in the app and I can't add back any reset speaker (reset to try to fix the problem but now un-usable).

I was asked to call Sonos Customer Support phone agents for further assistance but I am not able to be at home with the system during their working hours (Monday to Friday from 9am) and they can't help me if I'm not at home with the system.

I will never buy another Sonos product.