Sonos app on wifi cannot see Plex server

Forum|Forum|2 years ago
June 10, 2024
44 replies
1771 views

SHORT VERSION
The Sonos app on my desktop machine shows content from the Plex server on my NAS. Sonos apps on my iOS devices on the same network do not show any Plex content. Why not?

DETAILS

My music library is on a Synology NAS.

I installed Plex Server on the same NAS.

I have installed Plex as a content service in Sonos.

The Sonos app running on my desktop machine sees the Plex server and shows its contents.

The Sonos apps running on my iOS devices do not see the Plex server. They show Plex as a service, but when I select that service there is no list of available content. It’s just blank. Looks to me like they are not connecting with the media server.

I also have the Plex app installed on the iOS devices. The Plex app on those devices is finding and displaying the Plex content just fine.

The NAS, the desktop machine, and the iOS devices are all on the same network. Their IP addresses are all on one VLAN.

The desktop machine is connected via ethernet. I’m guessing that’s significant.

The networking devices are Unifi, if that’s relevant.

The Plex server has remote access disabled. I assume that should be fine since all the devices are on one VLAN. Nothing’s remote. And one Sonos app is able to display the content.

VERSIONS

Sonos Controller: 16.2

Sonos OS: S2

Synology DSM version: DSM 7.2.1-69057 Update 5

Plex server version: 1.29.2.6364

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rosswells127

Prodigy I

I have a similar setup to you. Here is what I get...

The old Sonos IOS app and Sonos Windows desktop app always finds and displays the Plex content OK.
The new Sonos IOS app “nearly always” displaying no content when selecting the Plex service. If I then select the Plex service again sometimes it displays the Plex content sometimes it requires more attempts.
It is almost as if the new Sonos app is timing out before the Plex info is being returned.

Ross.

V

VinndalfAuthor

Avid Contributor III

Thank you for that. It’s very discouraging to hear, but I appreciate the information. The only reason I bothered learning to install and configure Plex was that the new Sonos app has stopped showing the content I was sharing from the NAS via SMB, and I hoped that sharing through a media server would be an improvement. Apparently it is not.

Like many people here, I am having a hard time understanding how Sonos does not think that (accidentally?) removing access to so many people’s content libraries is not an emergency needing an immediate fix. I’m sure if that app release had somehow broken the ability to listen to Spotify or Audible, they would have posted messages immediately saying “sorry! we’re working on it!” and it would have been fixed by now.

C

Chriatoff

Lyricist I

Same here. I was just setting up my new speakers and was having the hardest time connecting Plex, when I came to the Internet for answers.

S

Sampler

Contributor I

Came looking for a solution as have the same issue on Android.

Just started using the new app and no Plex content (plus had to remove all my favourite radio stations as they're greyed out and no longer fiction).

I use Plex a lot, streaming through the browser at work or my desktop for music, Plex amp on my phone when I'm out, a Chromecast on my TV for films and the TV channel tuner - all without issue, so I'm fairly certain the fault lies at Sonos's door.

Tidal, YouTube Music, Spotify, SoundCloud and Mixcloud all work fine, I've reauthorised Plex, but made no difference.

As u/rosswells127 mentioned, reopening Plex several times gets it to work, but it is several, not one or two, which makes it practically useless when you just want to pop a quick bit of music on.

[Edit]

And it gets worse, even when I've finally got it to show, won't play any .flac encoded content (the majority of my library), stuff from back when I was encoding in .ape is fine, even straight .wav files, so it's not a sizing/bandwidth issue, just straight up refuses .flac.

Why are hardware companies always so bad at software, and get worse, the older apps had no problems, and a better UI, why waste money on making things worse?

You can stick all the ads for new Sonos products you want in the app, no way will I be buying more of this trash.