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Ssimonnes
Contributor I
Jul 14, 2024 9:42 PM UTC
Answered

sonos app not saving

The sonos app is not saving my settings when I change bass, EQ etc etc, if I sett bass to +2 it goes back to 0 after i close the app and opens it again. Same with eq settings.. Why is that? Iphone 14 pro max, Sonos Arc

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    Corry P
    Corry PAnswer
    Sonos Staff
    Oct 8, 2024 9:32 AM UTC

    Hi @Ssimonnes et al

    We have identified an issue whereby some settings are saved, but not correctly recalled, by the Sonos app. We are investigating but have no estimate for when a fix might be put in place.

    Please also note that this issue was confirmed some time ago - apologies for not updating this thread sooner.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    15 replies

    Gravity_Turn
    Lyricist I
    Jul 15, 2024 8:14 PM UTC

    Can confirm that problem with Arc. Also with iPhone 14Pro. If I don’t close the app and only swipe to homescreen, the settings „seems“ to stay after reopening the app.

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      Bumper
      Bumper
      Jul 15, 2024 8:50 PM UTC

      This app is whacked. Honestly so many bugs. Here’s what it looks like for me. Same issue on all my speakers. I’m on an iPhone 14 Pro
       

       

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        Jr306
        Lyricist I
        Jul 29, 2024 4:32 AM UTC

        Same is happening to me on ARC. Also can’t adjust distance or levels of surrounds. Was never the case. Now all of a sudden problems.

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        Corry P
        Corry P
        Sonos Staff
        Jul 29, 2024 3:36 PM UTC

        Hi @Ssimonnes & @Gravity_Turn 

        Welcome to the Sonos Community!

        I’m sorry to hear of the issues you’ve both had with settings in the app not saving their status. I’d like to look into this for you - could you please recreate the issue and submit a support diagnostic soon afterwards? Please let me know here when you have done so, but please don’t post the given numbers. Thanks.

         

        Hi ​​​@Jr306 

        Welcome to the Sonos Community!

        Please note that if you have completed TruePlay Tuning, it is expected that the surround’s distance setting be unavailable.

        If you are having similar issues with other settings, however, please follow the above instructions too. Thanks.

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        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
        Wayne04
        Contributor I
        Aug 13, 2024 4:13 AM UTC

        Same here , I am unable to save the EQ and Sub settings , the app resets the settings  next time I log on. Sound quality has gone down and the true tune settings are not saving too. This is a very unstable app.

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          RonEWolf
          Lyricist I
          Sep 25, 2024 10:04 PM UTC

          I just now (9/25/24) updated the Sonos app & it fixed this issue.

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          dbdecker
          Lyricist II
          Sep 26, 2024 7:18 AM UTC

          Same issue, apps up to date, SUB Audio settings do not save, even turning it off, it stays on.

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          Melvin O
          Lyricist I
          Sep 30, 2024 11:12 AM UTC

          Same here. App and Firmware up to date. 

          Happened on my iPhone 14 Pro Max, and this week, on my iPhone 16 Pro Max too. 
           

          Reinstalled the App. Power cycled the Arc and the Sub. 
           

          Nothing works!! 

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          Airgetlam
          Airgetlam
          Sep 30, 2024 5:51 PM UTC

          Have you called Sonos Support directly to discuss it?

          When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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          Bruce
          Jabowle
          Lyricist II
          Oct 5, 2024 10:52 AM UTC

          I have the same issue. But I can change and save settings from my iPad Sonos app. WTF Sonos?

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