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dlindsey31
Contributor I
Jan 6, 2025 2:47 AM UTC
Answered

Sonos app keeps asking me to sign in as system owner

I have three Sonos speakers and I’m trying to access settings in the app, but the app keeps saying to sign in as the system owner. I am going to assume that at some point I added these speakers using a different email address than what I am using right now. But, I only have two email addresses and I tried using the other email address, but couldn’t sign in. I thought maybe I had forgotten the password, so I requested a password reset link to be sent to that email address, but when I do it, the Sonos website acts like it sent the email, but I never receive anything in my inbox. I have checked spam folders also.

How do I fix this issue?

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Airgetlam
AirgetlamAnswer
Jan 6, 2025 3:40 AM UTC

Have you checked the manage your account FAQ?

You always have the option to call Sonos Support directly to discuss it, they may be able to help.

Bruce
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1 reply

Airgetlam
AirgetlamAnswer
Jan 6, 2025 3:40 AM UTC

Have you checked the manage your account FAQ?

You always have the option to call Sonos Support directly to discuss it, they may be able to help.

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Bruce
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