Sonos app install stuck in loop on Windows 11

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New W11 laptop - download and install latest Windows Sonos app from Downloads | Sonos follow installshield prompts but it gets stuck in check for updates loop, even though updates are installed and I’ve clicked “Done”. App unusable as can’t do anything but check for updates again. haven uninstalled and reinstalled with same result.

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Corry PAnswer

Sonos Staff

Hi @sicross

Welcome to the Sonos Community!

Sorry to hear of this issue you are having with the Windows Sonos App.

I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

controlav

Lead Maestro

Check your anti-virus, it might be blocking it.

The Windows installer will usually give an bogus error message (has done for months) but it isn’t blocking and setup should finish and the app work.

If problems persist, try my Windows apps from the Store.

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