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Hensley
Hensley
Contributor I
Mar 19, 2023 10:26 PM UTC
Answered

Sonos app glitchy

Hi hopefully someone can help/assist? All day today my Sonos system has been glitching, dropping rooms, skipping tracks, and endless error messages about cannot play selected track…while the track is actually playing! Very frustrating and Sonos is closed. I’m running the S2 app and unplugged all speakers and replugged them all in to no avail. Thanks in advance! 

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Stanley_4
Stanley_4Answer
Grand Maestro
Mar 20, 2023 12:23 AM UTC

Easy to try fix:

One of your neighbor’s routers or other equipment may be stepping on your Sonos signal, you can easily try switching channels to see if another works better. Best to use 1, 6 or 11 if you are using WiFi.

If you are using Ethernet connected Sonos it may even your own router at fault if it does auto-channel-switching. Lock it to 1, 6 or 11 and put your Sonos on one of the other two.

 

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4 replies

buzz
buzz
Grand Maestro
Mar 19, 2023 10:45 PM UTC

Submit a diagnostic within 10 minutes of an event, then record the confirmation number. You can report this to the phone support agent.

We don’t have access to the diagnostic here, but if you describe your SONOS system and network for us we we can make some suggestions. Models? What is wired? Wireless? Network switches? Mesh WiFi?

Don’t Factory Reset anything without further consult.

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    Hensley
    HensleyAuthor
    Contributor I
    Mar 19, 2023 11:08 PM UTC

    Thank you I’ll try that.

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    Stanley_4
    Stanley_4Answer
    Grand Maestro
    Mar 20, 2023 12:23 AM UTC

    Easy to try fix:

    One of your neighbor’s routers or other equipment may be stepping on your Sonos signal, you can easily try switching channels to see if another works better. Best to use 1, 6 or 11 if you are using WiFi.

    If you are using Ethernet connected Sonos it may even your own router at fault if it does auto-channel-switching. Lock it to 1, 6 or 11 and put your Sonos on one of the other two.

     

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    Hensley
    HensleyAuthor
    Contributor I
    Mar 20, 2023 3:27 PM UTC

    Thanks Stanley I’ll give that a try this afternoon, appreciate you guys help! 

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