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Contributor I
May 14, 2024
Question

Sonos app error with Anghami music

  • May 14, 2024
  • 21 replies
  • 450 views

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

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21 replies

Corry P
Sonos Staff
June 3, 2024

Hi @WK79 et al

Welcome to the Sonos Community!

Thanks for reporting this issue. Due to our location, we are unable to test this service directly. Could I ask for some of you to please submit a support diagnostic and reply here when finished to let me know you have done so? This will aid in our investigation. Thanks.

Please don’t post any diagnostic numbers - just let me know when you have submitted, and I will find them.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
WK79Author
Contributor I
June 3, 2024

Hi Corry, i submitted diagnostics twice, today and around 12 May. My case number is ********. 
 

hope you find a solution soon. Thank you

Moderator edit: removed case number - identifying information

Lyricist II
June 4, 2024

Hi Corry, 

 

i just submitted diagnostics a couple of minutes ago. 
 

Thank you. 
 

 

Corry P
Sonos Staff
June 4, 2024

Hi @WK79 & @MAQ1400 

Thank you both - I have forwarded them to my colleague!

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist I
June 27, 2024

I have the same and so does my husband. We found somewhere an advice to reset Anghami password as a workaround but this did not work at all. 

Lyricist II
June 27, 2024

Hi Corry, 

 

We still cannot access Anghami via Sonos. I hope that you guys found a solution. 

Lyricist I
June 27, 2024

I also submitted diagnostic around 2 hours ago to add another case

Lyricist II
July 5, 2024

I submitted my diagnostics. Can’t believe it’s been more than a month and this issue is still ongoing.

Lyricist I
July 8, 2024

Also am having trouble with this. Please fix this issue SONOS

Lyricist II
July 18, 2024

Can we please get a response from Sonos about this?