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Contributor I
May 14, 2024 7:02 PM UTC
Question

Sonos app error with Anghami music

I have been using Sonos app for two years without any issues in accessing my music services while connected to my Sonos Move. However, soon as i updated to the new App i lost ability to play Anghami service. I keep getting “something went wrong. Try again.” I tried everything to troubleshoot (downloading Sonos App to another device, deleting it, deleting Anghami service and re-authorizing it, and connecting to another network), but nothing worked. I still can’t use the Anghami app in Sonos App. Its bizarre because other services work just fine (youtube…) but not Anghami which is the only reason why i have been using Sonos App in the first place. Welcome any advice to resolve this issue. 

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21 replies

Corry P
Sonos Staff
Jun 3, 2024 9:39 AM UTC

Hi @WK79 et al

Welcome to the Sonos Community!

Thanks for reporting this issue. Due to our location, we are unable to test this service directly. Could I ask for some of you to please submit a support diagnostic and reply here when finished to let me know you have done so? This will aid in our investigation. Thanks.

Please don’t post any diagnostic numbers - just let me know when you have submitted, and I will find them.

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
WK79Author
Contributor I
Jun 3, 2024 2:29 PM UTC

Hi Corry, i submitted diagnostics twice, today and around 12 May. My case number is ********. 
 

hope you find a solution soon. Thank you

Moderator edit: removed case number - identifying information

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Lyricist II
Jun 4, 2024 10:48 AM UTC

Hi Corry, 

 

i just submitted diagnostics a couple of minutes ago. 
 

Thank you. 
 

 

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Corry P
Sonos Staff
Jun 4, 2024 11:13 AM UTC

Hi @WK79 & @MAQ1400 

Thank you both - I have forwarded them to my colleague!

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"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Lyricist I
Jun 27, 2024 9:17 AM UTC

I have the same and so does my husband. We found somewhere an advice to reset Anghami password as a workaround but this did not work at all. 

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Lyricist II
Jun 27, 2024 9:47 AM UTC

Hi Corry, 

 

We still cannot access Anghami via Sonos. I hope that you guys found a solution. 

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Lyricist I
Jun 27, 2024 11:09 AM UTC

I also submitted diagnostic around 2 hours ago to add another case

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Lyricist II
Jul 5, 2024 10:44 AM UTC

I submitted my diagnostics. Can’t believe it’s been more than a month and this issue is still ongoing.

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Lyricist I
Jul 8, 2024 5:38 PM UTC

Also am having trouble with this. Please fix this issue SONOS

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Lyricist II
Jul 18, 2024 9:37 AM UTC

Can we please get a response from Sonos about this?

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