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Gpons
Contributor I
February 10, 2023

sonos app do not find system while spotify still work

  • February 10, 2023
  • 2 replies
  • 65 views

After struggling to reconnect my play1 after changing wifi password, it finally worked yesterday. However, it does not work  via Sonos App while Spotify can find my Play1. Can you help as I want to use TuneIn?

 

Thanks Georges 

 

 

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2 replies

UKMedia
UKMedia
February 10, 2023

Just to check.  Did you follow these steps: Connect Sonos to a new router or Wi-Fi network | Sonos

Can you confirm that yur Sonos App Device is connected to the same Wi-Fi?

Edit:

What type of device is the Sonos App installed on?

Remember: Sometimes Red Wine helps :)
    Ken_Griffiths
    Ken_Griffiths
    February 10, 2023

    What do you see in the Sonos App if you cable the speaker temporarily to your router? Then what happens when you un-cable it? What router is it and can I ask was the Play:1 working with this router previously and you have just reset the router or is it a new router? Are you running it on the S1 or S2 App and can you confirm your mobile controller device meets the system requirements shown in the below link:

    https://support.sonos.com/en-us/article/sonos-app-requirements

    If you are using a new router then perhaps ensure it meets the system requirements shown in this Sonos Support link too:

    https://support.sonos.com/en-us/article/sonos-system-requirements

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