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Garald
Contributor I
May 20, 2024 12:18 PM UTC
Question

Sonos app crashes

Hi all,

I just downloaded the Sonos App on my Android phone yesterday so as to be able to use two Sonos/IKEA,Symfonisk bookshelf speakers I got recently. Unfortunately, while the app does detect the speaker I've turned on, it always crashes while on this screen:

 

What to do? I have no other Sonos devices.

 

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5 replies

Bumper
Bumper
May 20, 2024 12:21 PM UTC

Uninstall the app. Return the speakers. Come back in a few months and ask if it’s safe to buy their products again 

 

 

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    castalla
    Local Superstar
    May 20, 2024 12:24 PM UTC

    Ikea speakers seem to be especially affected - other reports of failure to install are posted here. 

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    PieterVDS
    Lyricist I
    May 29, 2024 5:19 PM UTC

    Same problem here with a port … .  Lost quite some time already trying to fix this problem.

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    GaraldAuthor
    Contributor I
    May 29, 2024 9:26 PM UTC

    I tried again from an old tablet, and things worked (sort of) - after I stayed up until 3am trying every possible order in which to do things.

    However, the only thing that seems to work is SONOS radio. How do I play a file in my collection, say? For that matter, can I use the SONOS speakers from my computer?

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    PieterVDS
    Lyricist I
    May 30, 2024 8:02 PM UTC

    I don’t know if there was an update, but after 4 days of trying to add a new sonos port to the new app, it finally worked (before, each time the app crashed).

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