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Rheinland Wolf
Contributor I
November 6, 2021
Answered

SONOS App cannot connect to apple music anymore

I cannot connect my sonos system to apple music anymore after a change of my apple password. Everytime i try to add apple music in my sonos app of my android device and select existing apple account a blanc page shows up and no further interaction is possible

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GuitarSuperstarAnswer
Lead Maestro
November 6, 2021

If you are using an Android device, read this thread:

 

"Receive with simplicity everything that happens to you." - Rashi
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2 replies

GuitarSuperstarAnswer
Lead Maestro
November 6, 2021

If you are using an Android device, read this thread:

 

"Receive with simplicity everything that happens to you." - Rashi
    Ken_Griffiths
    Ken_Griffiths
    November 6, 2021

    I think this is possibly a ‘known issue’ (reported elsewhere on this forum) and that Sonos/Apple are currently investigating this matter, which is related to some Android devices.

    I understand it’s a case of perhaps trying to use a different mobile controller device (iOS devices are working okay) for now, or maybe waiting for the fix, but there’s no telling how long that might be before it’s sorted. 
     

    Here is a link to another thread with a response from Staff …

     

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