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Buggame
Contributor I
Oct 13, 2025 5:58 AM UTC

Sonos App

Recently we upgraded our wifi network. Havent had the need to use the sonos app for a bit.

When I logged in, the subsequent screens were exceptionally grainy to the point I cant use the app.
Deleted it and re-installed no change.
Restarted the phone, no change.
Am I doing something wrong, or the the whole App now flaky?
TIA

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13 replies

nik9669a
Senior Virtuoso
Oct 13, 2025 6:40 AM UTC

If it was the app I’m sure there would have been a flood of posts. What device are you using, what version of operating system, and which version of the app? Is your whole system - app and all speakers - up to date with latest revision? 

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106rallye
106rallye
Oct 13, 2025 8:22 AM UTC

Did you connect the system to your new WiFi?

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Airgetlam
Airgetlam
Oct 13, 2025 11:15 AM UTC

’Grainy’ is a judgement, perhaps posting a screen shot to help us understand what you’re seeing?

I’d also probably call Sonos Support to discuss it.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

 

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Bruce
    Stanley_4
    Stanley_4
    Grand Maestro
    Oct 13, 2025 3:38 PM UTC

    Do you have any screen magnification or zoom enabled?

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    BuggameAuthor
    Contributor I
    Oct 14, 2025 5:07 AM UTC

    Very grainy/pixelated, to the point its unreadable.
    Tried rebooting my phone. Clearing the cache. Reinstalling……..
    I installed a new wifi system and want to connect the various sonos speakers to the new wifi…..
     

     

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    Airgetlam
    Airgetlam
    Oct 14, 2025 5:14 AM UTC

    Huh, that’s not something I’ve ever seen before, but thank you for posting it. This is an iPhone, correct?

    What version of the OS are you running? Which Sonos version are you using? Which iPhone are you using? Have you tried another device, be it iPhone, tablet, or PC (I don’t want to assume all Apple)?

    I can understand your frustration, what I can’t understand is what is causing this. Have you called Sonos Support to discuss it?

    When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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    Bruce
    BuggameAuthor
    Contributor I
    Oct 14, 2025 9:45 AM UTC

     

    I’d also probably call Sonos Support to discuss it.

    Contacted them this afternoon. They are a bit baffled. No clear solution to fix it yet.
    See how it goes.
    Its a bit strange as the app appears to be working , just the UI that is flaky.

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    Airgetlam
    Airgetlam
    Oct 14, 2025 11:22 AM UTC

    Very strange. I’ve been in this community for years, and have never seen anything like that. 

    What about the rest of my questions?

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    Bruce
    controlav
    controlav
    Lead Maestro
    Oct 14, 2025 1:11 PM UTC

    Looks like a (broken) Android phone to me. What kind, and what is it running?

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    Author of the leading independent Sonos apps for Android, MacOS, iOS, Windows and Xbox.
      BuggameAuthor
      Contributor I
      Oct 15, 2025 2:48 AM UTC

      Looks like a (broken) Android phone to me. What kind, and what is it running?

      @ Airgetlam as well.

      You could well be right. Its an Android Samsung running Android 11.
      What is strange tho is parts of the app function/appear fine…..other parts function but the display is flaky.
      Have reinstalled twice now and no change. Starting to think its the phone also, tho the phone is working fine for all other apps, etc.
      When i get a chance I will try another device.

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