Sonos App

Same issue, I could before, and they disappeared.

Same issue - what is up???

Just went from 7th to 8th in the queue so obvi their system is whacked out.  Hope it’s just a cloud system issue like was reported last fall (that I just read about on a board)

Thanks airgetlam - no new update in the App Store avail…

will try the next steps, thanks!

Try going to settings > system > system updates > check for updates. 

If that doesn’t fix the issue, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Calling Sonos is mute.  They have very limited hours.  I have auto update on updates so that is not the issue.  I had Google and Sirius working before and those options are gone and I am unable to add music.  

I just went in the app  → System →  Music Library  → Then Update Music Index Now. then the services that I previously had, I can now see to add.

I posted what worked and didn't include unplugging every piece of equipment I own. Its a software / app issue not an equipment issue.

Oh wow, I’m glad that worked for you - wasn’t my issue - mine was an equipment connection.  I also have older speaker system so that’s prob an issue too.  If you need help, the chat was open and worked for me - they were patient and helpful and it was an actual person, not a bot, which I appreciated.