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Ian Judd
Contributor I
Jul 18, 2024 12:07 PM UTC
Answered

SONOS ANDROID APP KEEPS STOPPING

I am trying to use SONOS APP on my ANDROID phone ( Android 13 )

Each time I try to open the APP,  I get a message “Sonos keeps stopping”.  And the APP then closes.

SAME WITH MY WIFE’s ANDRIOD PHONE  ( Android 13 also ) i.e. it isn’t just me / my phone.

So, if I were reliant on those phone interfaces, I WOULD NOT BE ABLE TO ACCESS SONOS.

This very frustrating issue started a couple of days ago.

Fortunately, Sonos still works on the Windows PC platform.

I have removed the APP from the phone then reinstall ;  unfortunately I get the SAME RESULT.

Any ideas / suggestions ?

 

 

 

 

 

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    press250
    press250Answer
    Prodigy III
    Jul 18, 2024 2:41 PM UTC

    Hi @Ian Judd, here’s what is going on with the latest snafu …

     

    View in thread

    7 replies

    Bumper
    Bumper
    Jul 18, 2024 12:13 PM UTC

    If you reboot all your players by unplugging them, then load the app it should work. Loading music from your library will cause it to crash again. You’ll have to stream music until they fix it 

     

    more info here 

     

     

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    press250
    press250Answer
    Prodigy III
    Jul 18, 2024 2:41 PM UTC

    Hi @Ian Judd, here’s what is going on with the latest snafu …

     

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    drewtho
    Contributor I
    Jul 18, 2024 8:18 PM UTC

    You can access your library through the web browser app

    https://play.sonos.com/

     

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      drewtho
      Contributor I
      Jul 18, 2024 8:55 PM UTC

      You can access your library using the web app
      https://play.sonos.com

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      Hbomb94
      Lyricist I
      Jul 19, 2024 1:30 PM UTC

      Same for me on iOS…wants to load, then crashes over and over. 
      I have to say, this most recent update when it was working, wasn’t the most intuitive to begin with, and now with all this crashing I’d like to return to the old app!

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      Bumper
      Bumper
      Jul 19, 2024 1:35 PM UTC

      Same for me on iOS…wants to load, then crashes over and over. 
      I have to say, this most recent update when it was working, wasn’t the most intuitive to begin with, and now with all this crashing I’d like to return to the old app!

      I’ve had this issue a few times. Sometimes deleting then reinstalling the app fixes it. 

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        Welshwales
        Enthusiast I
        Jul 22, 2024 1:08 PM UTC

        What is going on with this company

         

        Nothing but issues since they updated this blinking app.

         

        I have 19 product and I'm almost binning the lot I'm soooooooooo frustrated and angry ....I could swear... But won't.... Ffs

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