Sonos and Spotify

Question

I started connecting Spotify (free) from Sonos app about 2 weeks ago and worked well for a week. In the second week, music was not coming through the Sonos speakers (pair of Five and a Sub) despite the Sonos app kept playing like normal. Tried disconnecting/reconnecting Spotify and playing through Spotify app. Music continue to play a while and then drop off while the Sonos/Spotify app kept playing.

Tried rebooting router and power off/on speakers but still dropping off. All other music channels like Sonos Radio and Accuradio work as they should without dropping. It is just Spotify. Is it because I have a free account? I am reasonably sure this dropping off started after I updated firmware last week. Happy to disconnect Spotify permanently but I found this particulat music I liked only found on Spotify (Kelly Boesch).

Airgetlam · Accepted Answer

It certainly helps to cover some issues with networking, yes. Doesn’t affect all of them, though. I’d certainly try that first. Then, if that doesn’t work, I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Unfortunately, those of us in the public don’t have access to that ‘hard’ data in the diagnostic.

Airgetlam · Answer

Were the speakers powered off when you rebooted your router?

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