Contributor I

Answered

Sonos and Mac OS 10.15 Catalina

176 replies
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Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

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Airgetlam

Sonos times out and gives a 1002 error when I want to shuffle all my music via Apple Music… Just because I have many songs… whereas when they are on my NAS library Sonos can shuffle the full library.

Apple Music on Sonos therefore has to be played through playlists of approx less than 500 songs. Ah wait (just being a bit sarcastic...), when you make a playlist now in Music, because of the dropped support for XML files you can’t see them in Sonos, so would have to make Sonos playlists just for playing my music on Sonos. When I then take my iPod on holidays to play on our Bose bluetooth speaker, I can’t use Sonos and hence not the playlists I had to create on Sonos. It can of course all be done by duplicating the work in creating playlists both on Sonos and on Apple Music, but I really have better things to do than doing everything twice.
By the way, did not have that problem when Sonos supported reading music directly from the iPod. I would download all music automatically to the iPod, and even the protected files from Apple Music would be readable by Sonos. The same files on the NAS or not readable by Sonos…

Sonos does need to do some serious work on these issues. For some obscure reason before Catalina, I had my iTunes library on the NAS, including all downloaded songs from Apple Music, and Sonos could read all the songs from the NAS, including Apple Music downloads...

A 1002 error is an odd error in this circumstance. Based on the data in the error codes FAQ, that indicates a failure of a device to update properly, and you’re just playing music, not updating the software.

As to your anger about the other issues, I don’t think there’s anything I can do to assist. What I would certainly recommend is that you should contact Sonos Support directly to discuss it. I’m not sure there’s a whole lot that can be done by this community.

I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

I wish you the best of luck.

Bruce

J

JakeR

Lyricist III

Sonos times out and gives a 1002 error when I want to shuffle all my music via Apple Music… Just because I have many songs… whereas when they are on my NAS library Sonos can shuffle the full library.

Apple Music on Sonos therefore has to be played through playlists of approx less than 500 songs. Ah wait (just being a bit sarcastic...), when you make a playlist now in Music, because of the dropped support for XML files you can’t see them in Sonos, so would have to make Sonos playlists just for playing my music on Sonos. When I then take my iPod on holidays to play on our Bose bluetooth speaker, I can’t use Sonos and hence not the playlists I had to create on Sonos. It can of course all be done by duplicating the work in creating playlists both on Sonos and on Apple Music, but I really have better things to do than doing everything twice.
By the way, did not have that problem when Sonos supported reading music directly from the iPod. I would download all music automatically to the iPod, and even the protected files from Apple Music would be readable by Sonos. The same files on the NAS or not readable by Sonos…

Sonos does need to do some serious work on these issues. For some obscure reason before Catalina, I had my iTunes library on the NAS, including all downloaded songs from Apple Music, and Sonos could read all the songs from the NAS, including Apple Music downloads...

A 1002 error is an odd error in this circumstance. Based on the data in the error codes FAQ, that indicates a failure of a device to update properly, and you’re just playing music, not updating the software.

As to your anger about the other issues, I don’t think there’s anything I can do to assist. What I would certainly recommend is that you should contact Sonos Support directly to discuss it. I’m not sure there’s a whole lot that can be done by this community.

I suggest the phone folks, they have more tools available because they're on the phone with you, but they are only available Monday through Friday during business hours. Both the Twitter and Facebook support folks are available 24/7.

I wish you the best of luck.

Thanks again Bruce for taking the time to try to help.

The 1002 error is not only for update. A search on this site also gives the following:

“Error 1001 / Error 1002

These error messages occur when Sonos tries to add or connect to your music share, but the computer or NAS drive takes too long to respond. This can happen when the computer or NAS is having trouble maintaining a reliable connection to the network.

The most common causes of these errors are detailed above under “Common Issues and Solutions.” If you see this error, check your computer or NAS and make sure that it’s powered on and awake. If the computer is on WiFi, make sure it has a strong wireless connection to the router.”

Basically taking too long to connect to Apple Music and read the library of songs. There are quite many people having the same issue if you google it.

I’ll now wait for Sonos to update their application in the hope it solves the issues that have appeared with Catalina. If I find the time I will call Sonos to share the issues indeed. If any resolution I’ll post it here.

Thanks.

S

slothinker

Lyricist II

As someone alluded to early in this thread, there are some subtleties regarding accessing albums/songs through Sonos under Catalina for some systems. Having succeeded in accessing my albums after moving the music to another HD (discussed below), I thought I’d move it back to the HD where I couldn’t access the music. Sure enough, copying to another HD and back again did the trick. Now I can access my music on from the same directory structure under Catalina as I could under the previous version of MacOS.

However that and a file clean-up process caused me to lose all the Metadata associated with Apple’s Music-formerly-iTunes app (which I hope and assume will someday be readable by Sonos again). Drat.

The solution to that I found on MacRumors involves locating the latest iTunes library file (iTunes Library.itl), moving it to the Users/[user/Music] location and renaming it “Music Library”. The suggestion was to remove or hide the Users/[user]/Music/Music directory/directories. Then open the Music App with the Option key pressed. You are asked to identify a library and you select this newly renamed “Music Library” file. That cause the Music app to create a new Music directory (Users/[user]/Music/Music) and place within in it the Music Library file you created under the name Music Library.musiclibrary. Anyway, this worked for me. All metadata (smart folders, etc.) was recovered and works fine under the Music app. And, of course ( ;) ) Sonos still finds the music also.

(previous update to my original gripe)

Just a quick note as I previous complained about being unable to use my Sonos Play:1 with my on-disk albums under Catalina (iMac 2017). Turns out that this is a problem specific to the external HD I was using. I moved the same Music library to another HD (both SSD by the way) and the Sonos app found all my albums. Music again sounds great.

(previous gripe below)

Just upgraded to Catalina; such a mistake. I find that if I move an album to my iMac's root drive (where System lives), Sonos is able to find it. Unfortunately my Music library is on a different HD drive connected to the iMac. Apple's Music app (formerly iTunes) has no trouble finding the music but despite futzing with permissions for the directories and drive and recommended changes to Security settings, I have not found the trick that would enable the Sonos App to recognize my album/song files.

K

kjwan

Lyricist I

Since Catalina no longer supports XML files, I noticed that my Sonos Imported Playlists no longer update with any changes in the Music App. I went to Music > File > Library > Export Library to manually export an XML file for my library and replaced the current (and defunct) iTunes Library.xml file with it. Updating my Sonos Music library now reflects the new changes to my (formerly iTunes) Music Library and everything is there.

P

pomm4tous

Avid Contributor I

Thx kjwan. So you will periodically export a new XML file when your music library changes?

What is the file path where you store the XML file? In the same folder where your music files are located?

Thx.

K

kjwan

Lyricist I

I actually just did it for the first time just now. I came here initially because I wanted to see why my updates didn’t seem to reflect the changes I made. When I read that the new Apple Music App didn’t support XML files (and thus wasn’t updating the existing iTunes Library.xml file), I tried the File > Library > Export Library option. It worked!

I imagine, until Sonos figures out a seemless fix for Catalina, I will just use this technique to manually update the file so Sonos can sync with it. Yes, I put the updated XML file in the same place (actually, replace the existing) as the original iTunes Library.xml file. Since the new Apple Music App no longer uses needs it, replacing it shouldn’t matter… and it doesn’t.

T

thecult03

Contributor II

I use external drive via Thunderbolt cable - same issue. SONOS does not find my artists, music. I subscribe to Apple Music and it finds it. Did the entire remove SONOS via Ccleaner and reinstalled SONOS. Added file share disk permission via security - privacy and nothing. My question is do I need to connect to existing system when setting up SONOS or use phone and set up as new? Thanks in advance.

Ryan S

Retired Sonos Staff

@thecult03, just to confirm, do you have Full Disk Access permissions set for the SonosLibraryServer as well as for the Sonos app in the Privacy tab of the Mac’s Security & Privacy section within System Preferences?

We’ve seen external drives with this trouble that needed the above setting configured, but after that, they should index fine. Yes, connect to an existing system (a new system would only cause more problems, it wouldn’t fix anything), and you’ll want to add it using the computer.

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T

thecult03

Contributor II

The SonosLibraryServer is no longer present. It was set up but then when I used CCleaner to uninstall SONOS and install I only have Sonos app.

Ryan S

Retired Sonos Staff

The SonosLibraryServer is no longer present. It was set up but then when I used CCleaner to uninstall SONOS and install I only have Sonos app.

It should show up again after you try to set up a music share using the Mac. You might need to just point to a location on the main hard drive with some music instead of the external drive, just to get that SonosLibraryServer to show up. You can remove that share after the external is back up.

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