Contributor I

Answered

Sonos and Mac OS 10.15 Catalina

176 replies
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Tried using Sonos with Golden Master of Catalina and its a no go. When I add my music library on an external drive it does so normally but NO songs in the folder are recognized. Wonder if it has to do with Music being the new app for music instead of iTunes?I was able to see music added if it was on the internal drive of the machine.

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, as BowlerBrown just mentioned above, there were some changes made in the Sonos 10.6 software for Catalina compatibility. If you haven’t tested it out yet, go ahead and make sure you’re all up to date, and then you should be able to add your music library and find your updated playlists. There are steps here to update your music library in the Sonos app. Let us know if you see any trouble and I’ll get the feedback to the team.

If you’re still having trouble with your playlists, check out this guide for some troubleshooting suggestions as well.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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BowlerBrown

Lyricist III

Please would you post actual details of permission adjustments in simple terms. I am sure this would help interested subscribers. Failing this please arrange for a PM giving concise details. Thanks in anticipation.

has pomm4tous now resolved his issues. If he has that would give great confidence.

Ryan S

Retired Sonos Staff

I think the permissions listed here earlier in the thread should do the trick. And I can’t give you any specifics on @pomm4tous‘ case, but they’re welcome to tag in and share if they’d like to. If you’re asking if it’s been resolved for some people, the answer is emphatically yes. This should be a fix for everyone, though it seems there are a few cases like yours.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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BowlerBrown

Lyricist III

I’m sorry to be persistent but this Is important. Are you categorically saying that when I update my macOS to Catalina from Mojave, (as it is at present with everything working well with my iTunes library playing perfectly in the Sonos app, including imported iTunes playlists), nothing will change, with my library and imported iTunes playlists operating just as they have always done?

if you are saying this why do people like pomm4tous still say they have problems?

M

MikeElmendorf

Avid Contributor I

New issue for me with Sonos and Catalina: All of my playlists are now duplicated in Sonos after updating the library. Help! I guess better to have two than none, but….

el rubio

There’s currently a fix in Sonos version 10.6. The fix has the Sonos app create the music library.xml file for playlists that is needed for the Sonos app to read and import your playlists.

If you wanted to try to do this manually, this video shows how to make the XML manually, however the Sonos app for Mac will now do this automatically when you create a music share, and when you update your music index. Your Sonos app would need permissions to write on the computer, so you may need to adjust permissions as well.

I’ll check on your ticket with the team to make sure it’s in the right hands, but as I mentioned above, this should be fixed now.

the video is showing how ‘rekordbox’ (a dj software) is able to read the playlists but has nothing to do with the SONOS APP.

salu2.eu

el rubio

New issue for me with Sonos and Catalina: All of my playlists are now duplicated in Sonos after updating the library. Help! I guess better to have two than none, but….

in that case remove all (xml) library files in the iTunes directory except the ‘iTunes Library.xml’ and update the Sonos music library (‘Manage’ menu, ‘Update Music Library Now’).

salu2.eu

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Swindled

Contributor I

Really ?

If you have upgraded to Catalina, there is no iTunes directory. There is no iTunes.

S

Swindled

Contributor I

I’m sorry to be persistent but this Is important. Are you categorically saying that when I update my macOS to Catalina from Mojave, (as it is at present with everything working well with my iTunes library playing perfectly in the Sonos app, including imported iTunes playlists), nothing will change, with my library and imported iTunes playlists operating just as they have always done?

if you are saying this why do people like pomm4tous still say they have problems?

no answer? Hopefully cause it’s the weekend and not for other....

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BowlerBrown

Lyricist III

Surely it is time for all this confusion to end and Sonos give concise details and instructions on how to get the Sonos app. working correctly with Catalina and with imported iTunes playlists showing correctly. It appears that the Sonos technical people are not convinced by their apparent updates.

el rubio

Really ?

If you have upgraded to Catalina, there is no iTunes directory. There is no iTunes.

Catalina has indeed replaced iTunes by the Music App and altered the file locations. If you still have kept the iTunes generated .xml files with the old file structure SONOS will be fine. However any library or playlist .xml file generated by the Music App will not work.

salu2.eu

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